Shoe restoration
Repeated shoe-cleaning customers report strong results, including restoration that gave family trainers another year of wear.
5asec Laundry & Dry cleaning Sunset Mall Jumeirah
Jumeirah
5asec Laundry & Dry Cleaning in Jumeirah handles everyday laundry and dry cleaning, with home collection and delivery. Reviews are especially useful for its shoe cleaning and restoration, while examples range from removing coffee stains to treating a decades-old mould-covered leather jacket.
Reputation Score
4.5
★★★★★
137 ratings
Source: Google Maps
The Good Stuff
Leather recovery
A 30-year-old leather jacket covered in mould reportedly came back with all spots gone and looking new.
Home delivery
Collection and doorstep return make larger laundry orders and shoe cleaning notably convenient.
Stain removal
Customers cite successful removal of difficult marks, including a coffee stain on jeans and colour bleeding on white trousers.
Fresh packing
Clothes are often returned fresh, neatly folded or packed, with one customer noting sealed bags and foam hangers.
WhatsApp help
WhatsApp can be a useful channel for discussing fabrics and anticipated cleaning outcomes before proceeding.
Alterations
A reviewer reported that the in-house tailor made a new skirt that was perfectly sewn at a reasonable price.
Tips for a Better Visit
Inspect returns. Check delicate clothes, leather and colours as soon as they arrive; one customer only noticed a changed dress colour later.
Confirm pricing. Ask how each item is classified before using a discount code, since one customer disputed a shirt being priced as a blouse.
Confirm timing. Reconfirm collection times and request delay updates, as one comforter pickup arrived 1.5 hours late after reminders.
Discuss fabrics. Use WhatsApp beforehand to ask about delicate materials and likely results; customers have found the fabric guidance useful.
State deadlines. Tell the branch your travel or exam deadline and reconfirm the ready date; one shoe order missed a flight deadline.
Plan the visit
Practical details
Sunset Mall - Unit G16 - 48 - Ground Floor Jumeirah Beach Rd
Jumeirah - Jumeira Third, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
Nike Court Visions
One customer sent Nike Court Visions for cleaning and received them at the doorstep looking brand new.
wash and fold
The wash-and-fold service was used for a large quantity of clothes, returned neatly folded and sealed in bags.
bag & shoes cleaning
A long-term customer reported good results on top-brand Chanel and Gucci bags and shoes.
Common Concerns
Item damage
Several reviews report damage to delicate garments or leather, including a ruined dress, embossed leather pants and destroyed suede shoes.
Weak complaints
Some customers describe being ignored after damage, including unanswered phone calls and WhatsApp messages about a costly kandoora.
Price concerns
One long-term customer said shirts were classified as blouses to block a discount and considered the service much pricier than alternatives.
Pickup delays
A comforter order reportedly arrived 1.5 hours late for collection, after the customer had to send reminders.
Quality variation
Reviews include recurring complaints about stains remaining, colour changes and items being misplaced between branches.
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The Bottom Line
5asec Laundry & Dry Cleaning in Jumeirah is a useful doorstep option for routine laundry, dry cleaning and more specialised shoe care. Customers mention the Shoes Service, repeated shoe restorations, wash-and-fold orders and bag cleaning. Collection and delivery are a major convenience, especially for large loads, trainers and bulky items.
The strongest stories are specific: a coffee stain disappeared from jeans, white trousers affected by colour bleeding were restored, and a decades-old leather jacket with mould spots reportedly came back looking new. Other customers praise fresh, neatly folded clothes, sealed bags and responsive WhatsApp conversations about fabrics and expected results. A tailor is also mentioned in one review for making a new skirt.
There is a real caution around delicate and expensive items. Reviews report a ruined Milan dress, damaged leather pants, destroyed suede shoes, changed colours and an abaya returned with a strong odour. Complaint handling is also inconsistent, with some customers describing unanswered calls or WhatsApp messages.
Pricing has been called high, and pickup timing has occasionally slipped. Before handing over valuable garments, confirm the item category, price, turnaround and expected outcome in writing, then inspect everything immediately on return.