Project advice
Staff regularly help match products to a project, including paint coatings, timber and DIY solutions.
ACE
Jebel Ali Village
ACE in Jebel Ali Village is a hardware and home-improvement store where you can shop for household projects, paint, plants and more. Reviews make it especially appealing for hands-on help, from choosing suitable coatings to getting timber cut for a DIY build.
Reputation Score
4.3
★★★★☆
321 ratings
Source: Google Maps
The Good Stuff
Paint expertise
The paint department is praised for explaining suitable coatings, application methods and product precautions.
Plant guidance
Plant shoppers can get practical care advice; one customer’s Dracaena reportedly thrived after following the guidance.
Timber cutting
The timber section has helped customers cut boards for home projects and island builds.
Wide choice
Reviews describe a broad range of good-quality items for household, indoor and outdoor needs.
Mall parking
Parking inside Festival Plaza is described as plentiful, with easy access to the store.
Blue Rewards
Blue Rewards can provide discounts and reward points, and checkout staff remind shoppers about it.
Tips for a Better Visit
Ask paint staff. Bring your surface and application questions to the paint department; reviewers received coating and application guidance there.
Request cutting. If your project needs timber, ask about board cutting; shoppers have used the service for DIY builds.
Check packaging. Inspect boxed furniture before leaving, especially for screws and structural pieces, after one customer found several missing parts at home.
Use rewards. Ask at checkout whether Blue Rewards applies to your purchase; one shopper said it saved a few AEDs.
Allow time. For online orders, leave extra time and keep records of calls and emails because some reviews report prolonged delivery and refund follow-up.
Use mall parking. Drivers can use the plentiful parking inside Festival Plaza for easier access to the branch.
Plan the visit
Practical details
Jebel Ali Village - Dubai
Jebel Ali Village, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Bissell Multi Clean
When a preferred cleaning-machine brand was unavailable, a shopper was shown the Bissell Multi Clean as an alternative.
Wood cutting
Customers mention board cutting and advice on suitable tools for DIY projects.
Outdoor furniture and BBQ set
A review specifically mentions the store for outdoor furniture and BBQ sets, alongside larger home appliances.
Common Concerns
Online delays
Several reviews report unresolved online delivery, cancellation or refund problems, sometimes after repeated calls.
Order errors
One cancelled appliance order was still delivered, while a replacement burner had not arrived after a week.
Packaging issues
A customer found missing screws and chair parts after opening three wooden-chair boxes.
Pushy assistance
One visit involved repeated offers of help and loud joking in the vacuum-cleaner section, which the customer found uncomfortable.
Outdoor durability
A review says outdoor furniture peeled despite being placed under a large umbrella, with cover requirements not explained at purchase.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
49 AED
Ficus Robusta 1.2m plant
“2m plant priced at 49 AED, so I placed an order (#AUN0527207) and waited five days for delivery”Google review · November 2024
39 AED
Ficus Robusta
“When the order arrived, it was a much smaller Ficus Robusta, only 40cm, which ACE normally sells for 39 AED”Google review · November 2024
DXB
LOCAL
LOCAL
The Bottom Line
ACE in Jebel Ali Village is a practical stop for hardware and home projects, with shoppers also browsing plants, paint, appliances, furniture and outdoor items. The strongest thread in the reviews is the quality of in-store guidance: the paint team explains coatings and application, the plant section gives care advice, and timber staff can help cut boards for DIY work. Plant shoppers may appreciate the unusually specific help available.
One customer bought a Dracaena after receiving care instructions, then returned a year later for repotting after the plant had grown substantially. Other reviews mention help comparing vacuum cleaners, choosing woods, selecting cutlery and pans, and finding affordable appliances. Blue Rewards can mean discounts or points, while parking inside Festival Plaza is described as plentiful.
The main caution is online fulfilment and after-sales follow-up. Customers describe orders marked delivered but not received, cancelled appliances still arriving, missing replacement items, and refunds taking weeks. In-store purchases are not trouble-free either: one set of wooden chairs had missing parts, and an outdoor-furniture complaint raised concerns about care instructions and durability.
For a store visit, ask for product-specific advice, check boxed furniture before leaving, and confirm any delivery or refund details carefully.