Broad selection
The large store covers hardware, tools, paint, gardening and home organisation, with enough variety for a renovation browse.
ACE
Dubai Festival City
ACE in Dubai Festival City is a large hardware and home-improvement store where you can browse tools, paint, plants, furniture and appliances. Reviews particularly highlight its plant section and useful extras such as free wood cutting, making it practical for renovation projects and weekend browsing.
Reputation Score
4.2
★★★★☆
7,130 ratings
Source: Google Maps
The Good Stuff
Helpful guidance
Staff sometimes provide hands-on help, including fitting a windscreen wiper and explaining how to use a mitre saw.
Plant support
The plants and pots section has received praise for attentive, knowledgeable help with choosing and saving plants.
Wood cutting
A review specifically notes free wood cutting, a useful extra for DIY projects.
Easy parking
Parking is described as easy, and another visitor notes that the store has its own parking outside the mall.
Rewards help
Cashiers have helped shoppers redeem Blue Rewards points at checkout.
Organised store
Several reviews describe a clean, well-organised shopping environment that is easy to browse.
Tips for a Better Visit
Check prices. Compare the shelf label with the bill before paying; multiple reviews describe price-tag problems and a disputed outdoor seating price.
Inspect boxes. Before leaving, check boxed products against the advertised parts and specifications so missing or mis-sold items are caught early.
Confirm delivery. If ordering appliances or bulky goods, confirm the delivery date, time window and whether items will arrive separately.
Ask stockroom. If an item is not on display, ask staff to check the system and stockroom rather than assuming it is unavailable.
Use parking. The branch is outside the mall according to one review, but it has its own parking, which may make larger purchases easier.
Compare rollers. For specialist paint tools, check availability first: one shopper found the structural outdoor-wall roller had been discontinued.
Plan the visit
Practical details
69F5+7PG - Al Badia Blvd
Al Kheeran - Dubai Festival City, Dubai
| Mon | 9:00 AM – 11:00 PM |
| Tue | 9:00 AM – 11:00 PM |
| Wed | 9:00 AM – 11:00 PM |
| Thu | 9:00 AM – 11:00 PM |
| Fri | 9:00 AM – 12:00 AM |
| Sat | 9:00 AM – 12:00 AM |
| Sun | 9:00 AM – 12:00 AM |
Popular Mentions
Dreame products
The store carries a selection of Dreame products, including a Dreame H12 Pro mentioned in a warranty-related review.
camping equipment
The camping section is mentioned for tents, chairs, firewood and camping beds.
aquariums and accessories
Aquariums and related accessories are among the more unusual parts of the store’s range.
outdoor furniture and accessories
Reviews mention outdoor furniture and accessories alongside the garden and home sections.
Common Concerns
Delivery delays
Delivery feedback is much weaker than in-store shopping, with reports of missed dates, separate deliveries and long waits without updates.
Price discrepancies
Several reviews warn that shelf labels and checkout prices may not match, including a disputed outdoor seating price.
Return disputes
A faulty vacuum was reportedly returned for repair three times, but the customer says a refund or replacement was refused.
Poor packaging
One shopper received an item wrapped in food plastic bags instead of a proper box.
Product durability
A customer reported visible deterioration on a firepit after only a few months of sun exposure.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
5,500 aed instead of 3,500 AED
full set
“I was forced to buy the full set for 5,500 aed instead of 3,500 AED because my family liked it suites my budget which was 3,500”Google review · December 2023
DXB
LOCAL
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The Bottom Line
ACE in Dubai Festival City is a substantial hardware and home-improvement stop, with enough range to spend time browsing rather than making a quick grab-and-go visit. Reviews mention hardware, paint, plants, garden products, appliances and electronics, while the aquarium and camping sections add useful reasons to come even when you are not renovating. The store is particularly handy for practical projects.
A shopper found advice on the right paint finish for a bathroom, another mentioned free wood cutting, and several reviews describe staff checking stockrooms when items are not on display. The plant area gets warm feedback too, while camping equipment such as beds, tents and firewood is a recurring draw. Parking is described as easy, with a separate review noting its own parking outside the mall.
The main caution is to slow down at the payment and delivery stages. Reviews report shelf-label mismatches, including a disputed outdoor seating price, so compare the tag with your bill. Inspect boxed items for missing parts, and confirm appliance delivery dates and whether orders will arrive separately.
In-store service is often praised, but delivery delays and some warranty or refund disputes have created much more frustrating experiences. Prices are described as reasonable or competitive by one shopper, though others find branded goods expensive.