Clean cars
One renter found the car clean, well-maintained and trouble-free throughout the rental period.
Acquire Rent A Car LLC
Al Karama
Acquire Rent A Car LLC provides self-drive car rentals in Al Karama, with vehicles such as the Suzuki Ciaz and Nissan X-Trail mentioned in its fleet description. Reviews highlight reasonable rates, clean cars and helpful service, though recent complaints make deposit and handover terms worth checking carefully.
Reputation Score
4.4
★★★★☆
100 ratings
Source: Google Maps
The Good Stuff
Reasonable rates
Several customers describe the rental rates as low, reasonable or competitive.
Helpful staff
Reviews describe the front-office team as courteous, understanding and responsive, including one customer who rented for two years.
Newer fleet
Customers have mentioned a good fleet and cars that are almost new and in good condition.
Repeat custom
One long-term customer said service and customer handling remained consistent across more than six years.
Tips for a Better Visit
Confirm refunds. Ask exactly when card holds or refunds will be released and keep the agreement in writing; one customer reported nearly three months without payment.
Inspect first. Photograph every scratch and dent before taking the keys, especially since one customer was charged for a scratch they said was already there.
Verify model. Reconfirm the exact car shortly before delivery; a booked Suzuki Ciaz was replaced by a Nissan Sunny because the first car was dirty.
Check charges. Request a clear breakdown for fuel, Salik and damage fees before returning the vehicle, as reviewers reported unexpected extra charges.
Clarify documents. Ask about passport and security requirements before booking; one customer said the company would not release a passport briefly for nearby medical processing.
Keep payment proof. Save payment links and receipts and check for duplicate charges, after a customer said a bank issue caused two payments.
Plan the visit
Practical details
Juma Al Majid Building - 3 Street No 18A
Al Karama - Sheikh Hamdan Colony, Dubai
| Mon | 8:00 AM – 7:00 PM |
| Tue | 8:00 AM – 7:00 PM |
| Wed | 8:00 AM – 7:00 PM |
| Thu | 8:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
Suzuki Ciaz
The Suzuki Ciaz appears in a booking review, although the customer later received a different proposed vehicle because it was not ready.
Nissan Sunny
A Nissan Sunny was offered as a substitute when the reserved Suzuki Ciaz was reported dirty.
Mazda
One customer reported renting a Mazda and said everything was fine.
Common Concerns
Refund delays
Multiple recent reviews report blocked or charged card amounts remaining unresolved for months, with limited response from the company.
Payment problems
A customer says a payment link charged them twice and that recovery agents later pressured them to leave the car on the road.
Booking mismatch
A reserved Suzuki Ciaz was unavailable because it was dirty, and the customer was offered a Nissan Sunny instead on the delivery day.
Extra charges
Reviews allege overcharging for fuel, Salik and an existing scratch, including a reported 100 dhs charge.
Rude service
Some customers describe staff as disrespectful or uncooperative during payment, document and complaint issues.
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The Bottom Line
Acquire Rent A Car LLC is a self-drive rental agency in Al Karama. Customers have rented models including the Suzuki Ciaz, Nissan Sunny and Mazda, while the business description also mentions vehicles such as the Nissan X-Trail. The strongest positive pattern is value: several reviews call the rates low, reasonable or competitive, and some customers praise clean, well-maintained cars and quick responses.
Service experiences are mixed rather than uniformly smooth. One customer rented for more than six years and said the service stayed consistent, while another described a professional booking, pickup and return. On the other hand, recent reviews report delayed credit-card refunds, duplicate payment problems, alleged overcharging and difficult communication.
Those issues matter more than the occasional vague complaint because they involve money and vehicle handover. Before collecting a car, confirm the exact model and its condition in writing. A Suzuki Ciaz booking was changed to a Nissan Sunny on the delivery day because the original car was dirty.
Photograph existing scratches and dents, and ask for a written breakdown of fuel, Salik, damage charges and the timing for releasing any card hold. The rates may be attractive, but careful documentation is essential.