Direct handling
One car-rental operator reported smooth, professional interactions when arranging policies directly with Adamjee.
Adamjee Insurance Company Ltd
Business Bay
Adamjee Insurance Company Ltd is a corporate office in Business Bay providing car and fleet insurance, along with claims and recovery assistance. Reviews show that some customers receive clear policy guidance and smooth direct account handling, but claim follow-up, refunds and roadside recovery can require persistent chasing.
Reputation Score
2.2
★★☆☆☆
459 ratings
Source: Google Maps
The Good Stuff
Fleet policies
A car-rental customer said the company handled a latest batch of vehicle policies promptly and efficiently.
Clear guidance
A customer praised the clear, accurate explanation of insurance details and the professional support received by phone.
Call updates
One customer with a claim still processing said the call centre responded quickly and explained the process.
Tips for a Better Visit
Deal directly. Ask whether you can arrange and manage the policy directly rather than through a broker; one customer found the difference significant.
Check workshops. Before relying on recovery cover, call the listed workshops and confirm they answer and accept your vehicle.
Confirm refunds. Get the cancellation and refund deadline in writing, then track it closely; one customer was told 15–30 business days.
Allow extra time. Build in substantial travel time for an in-person visit, as congestion and parking around the office were criticised.
Keep following up. For claims or refunds, keep a written record and expect that an onsite follow-up may be needed rather than relying only on calls.
Plan the visit
Practical details
One by Omniyat - Unit # 301-302, 3rd Floor
Business Bay, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 9:00 AM – 3:00 PM |
| Thu | Closed |
| Fri | Closed |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
motor insurance
Motor insurance is the main product discussed in the reviews, particularly in relation to car claims and policy administration.
replacement car reimbursement
Replacement-car reimbursement is mentioned as a claim-related benefit, with one approved reimbursement reportedly still unpaid.
No Claims Discount
The No Claims Discount process is mentioned as a separate administrative request that one customer struggled to complete.
Common Concerns
Claim delays
Customers reported waiting months for claim responses, including one case still unresolved after three months of calls and emails.
Poor communication
Several reviews describe unanswered emails, calls and WhatsApp messages, leaving customers without useful progress updates.
Recovery delays
Roadside assistance was uneven: one driver waited until 12:22am, while another spent hours finding an available workshop.
Refund waits
Reviews describe cancellation and reimbursement delays lasting from over a month to more than three months.
Repair concerns
One customer alleged that garage work included a glued bumper, a replacement light and additional noises after repairs.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 4,500
insurance on a USED car
“I paid AED 4,500 for insurance on a USED car, and this is the service I get? Lies, delays, and zero accountability”Google review · April 2025
DXB
LOCAL
LOCAL
The Bottom Line
Adamjee Insurance Company Ltd is a corporate office in Business Bay where customers can arrange car or fleet insurance and pursue claims, recovery assistance, replacement-car reimbursement and refunds. The clearest positive pattern is individual staff responsiveness: one car-rental operator described smooth direct policy handling over phone and WhatsApp, while other reviewers received clear policy explanations and quick call-centre replies. That experience is not consistent.
The review trail is dominated by unresolved or slow claims: one customer waited three months despite repeated calls and emails, another reported more than 60 days without a loss-claim update, and a replacement-car reimbursement remained unpaid for over a month after approval. Roadside help also looks uneven; an Abu Dhabi driver spent hours calling workshops before a recovery truck could be dispatched, while another waited until 12:22am. Refunds and cancellations deserve particular caution.
Reviewers describe waits of two to three months, and one says a quoted 15–30-business-day refund window passed without payment. Repair handling is another concern, with one reviewer alleging a glued bumper and further damage after garage work. If you proceed, confirm cancellation, refund, recovery and claims steps in writing, check workshop contacts before an emergency, and consider dealing directly rather than through a broker.
Allow extra travel time: parking and congestion around the Business Bay location were also criticised.