Account Help
Staff have helped customers resolve account problems by explaining each step clearly and patiently.
ADCB - Khalid Bin Waleed Branch
Al Mankhool
ADCB - Khalid Bin Waleed Branch is a full-service commercial bank in Al Mankhool. Reviews point to hands-on help with practical tasks such as opening a savings account, obtaining a bank statement, getting a cheque book, and resolving ADCB app access—useful when an online fix is not enough.
Reputation Score
4.8
★★★★★
2,763 ratings
Source: Google Maps
The Good Stuff
Savings Setup
A customer reported setting up a savings account within a short period, with guidance throughout.
Statement Guidance
The branch can make the bank-statement process easier by guiding customers through all the required steps.
Cheque Books
One review describes a cheque book being arranged instantly, suggesting this can be a quick branch task.
App Support
A mobile-app login problem was resolved with branch assistance.
Tips for a Better Visit
Check Status. Confirm the branch is open before travelling, as one review questioned whether it was temporarily closed.
Allow Time. Avoid busy periods if possible: one customer reported only one representative assisting a long queue.
Ask Fees. Before changing account status, ask for the fee structure and written confirmation of which charges still apply.
Track Disputes. If an ATM transaction fails, keep the details and follow up until the deducted money is returned.
Plan the visit
Practical details
Opposite Four Point Shereton Hotel - Khalid Bin Al Waleed Rd
Al Mankhool, Dubai
Common Concerns
Unexpected Fees
Customers have complained about privilege or account fees being charged without clear notification after account changes.
ATM Dispute
One customer reported an ATM error that deducted money and had not been reversed at the time of review.
Parking Confusion
A review disputes whether the parking marked for customers is actually available to them.
Branch Status
A customer was unsure whether the branch was temporarily closed and also mentioned a returned cheque.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
over AED 150
bank statement
“had to pay over AED 150 for a bank statement !!! That's 3 pages of A4 sheet print out”Google review · July 2019
DXB
LOCAL
LOCAL
The Bottom Line
ADCB - Khalid Bin Waleed Branch is a full-service commercial bank in Al Mankhool, and reviews show that it handles practical branch needs rather than just routine counter service. Customers mention opening a savings account, requesting a bank statement, obtaining a cheque book and getting help with ADCB mobile-app login issues. These are useful reasons to visit when a digital process has stalled or you need guided support.
Service quality appears strongest when a staff member takes ownership of the request. Reviews describe patient explanations, quick responses and help with detailed, sometimes stressful account problems. The branch has also received praise for assisting with card delivery and account queries, although those experiences are not universal.
There are important caveats. Customers have reported privilege or account charges appearing without adequate notification, including after downgrading an account. Another review describes an ATM error that deducted money and had not yet been reversed.
Parking signage has also caused confusion, and one visitor questioned whether the branch was temporarily closed. Check the branch status before setting out, ask clearly about fees, and allow extra time during busy periods, when queues may build around limited customer-service coverage.