Fast international leg
One reviewer said international shipping was surprisingly fast before local delivery caused delays.
AJEX. Logistics Services (DAFZA Branch)
Al Garhoud
AJEX Logistics Services at the DAFZA Branch in Al Garhoud handles parcel delivery, international shipping and return collections. Reviews say international shipments can move quickly before the local handoff, but repeated complaints about delays, incorrect delivery updates, misrouting and weak follow-up make reliability the key consideration.
Reputation Score
1.2
★☆☆☆☆
430 ratings
Source: Google Maps
The Good Stuff
Recent improvement
A customer who faced a 17-day delay in 2024 reported that their last three deliveries arrived promptly this year.
Helpful agents
One reviewer said customer service agents were helpful, professional and responsive, despite recurring delivery problems.
Tips for a Better Visit
Keep evidence. Save tracking screenshots, delivery photos and messages; one AED 3,000 return dispute relied on CCTV and WhatsApp records.
Escalate early. If a parcel is wrongly marked delivered, contact the retailer as well as AJEX; one customer received the parcel after contacting Temu and AJEX.
Watch statuses. Do not assume “out for delivery” means a driver has made contact; several reviews describe repeated status changes without calls or messages.
Confirm location. Give detailed building and room information and check the proof photo promptly, since reviews describe wrong-apartment deliveries despite specific addresses.
Plan the visit
Practical details
Dubai Airport Free Zone Authority, 7WB building, Office 3136
Dubai Int'l Airport, Dubai
Common Concerns
False updates
Reviews repeatedly describe parcels marked out for delivery, attempted or delivered without a real delivery attempt.
Wrong addresses
Customers reported parcels left at other apartments, buildings, doorsteps and locations without driver confirmation.
Poor follow-up
Customers describe unanswered emails, changing explanations and promised callbacks that never happened.
Missed collections
A return collection request remained unresolved for 10 days despite the address being sent three times.
Limited options
Reviews say customer service refused to share driver numbers and declined requests to collect parcels from the office.
DXB
LOCAL
LOCAL
The Bottom Line
AJEX Logistics Services is a courier handling parcels, including Temu and Trendyol orders, international shipments and return collections. The reviews suggest that the international leg can be quick, but the local delivery stage is where most problems arise. One customer reported three recent deliveries arriving promptly after a much worse experience in 2024, while another said customer service agents were helpful and responsive.
The dominant pattern is less reassuring. Parcels are repeatedly shown as “out for delivery” and later labelled unreachable, rescheduled, attempted or delivered when customers say nobody called, messaged or visited. Several packages were left at the wrong apartment, building or doorstep; one review describes a parcel abandoned outside a showroom on a public street.
Others stayed at a delivery station or moved between warehouses for days. Support can be difficult to rely on when something goes wrong. Reviewers mention unanswered emails and WhatsApp messages, inconsistent explanations, refused driver contact details and callbacks that never came.
Return collections also appear risky, with one request still uncollected after 10 days. If you cannot afford delay or misdelivery, keep screenshots and delivery evidence, and involve the retailer early rather than relying on a single AJEX complaint.