Fast International
One reviewer found international shipping surprisingly fast, although local delivery slowed after arrival in the UAE.
AJEX. Logistics Services (JAFZA Branch)
Dubai Industrial City
AJEX is a warehouse and courier service in Dubai Industrial City handling UAE domestic and international shipments, including standard and next-day delivery. Reviews mainly discuss Temu parcels, local handover, return pickups and the gap between fast international shipping and slower last-mile delivery.
Reputation Score
1.3
★☆☆☆☆
342 ratings
Source: Google Maps
The Good Stuff
Past Reliability
A returning customer said earlier deliveries arrived on time without issues, despite a later run of failed attempts.
Polite Agent
One customer described a customer service representative as professional and polite while handling a delayed customs shipment.
Tips for a Better Visit
Save Evidence. Keep screenshots of calls, messages and tracking updates; customers used them when disputing false delivery attempts or returns.
Confirm Address. Confirm any changed location through the seller and AJEX, since one app update was reportedly ignored and the parcel followed its original label.
Allow Buffer. Do not rely on the stated delivery window for urgent plans; one customer had to rebook a flight twice because of delay.
Check Courier. Before ordering, check which courier the seller will use if delivery timing matters, as one reviewer compared AJEX with another provider.
Ask Pickup. Do not assume you can collect a parcel from the warehouse; a customer was told self-pickup was unavailable.
Track Returns. If you are returning an item, request a confirmed pickup date and keep following up, as a scheduled collection reportedly remained incomplete for two weeks.
Plan the visit
Practical details
X38C+842 - Warehouse RA07AB05 North
Mena Jabal Ali - Jebel Ali Freezone, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Temu Deliveries
Temu parcels are the most frequently discussed shipment type, with reviews focusing on hub delays, missed delivery attempts and returns.
Return Items
Customers mention AJEX-arranged collection of return items, though several report missed or repeatedly postponed pickups.
Common Concerns
Delivery Delays
Parcels are repeatedly reported stuck at hubs or delivery stations for days or weeks, including a shipment held for over a month.
Unreachable Support
Customers describe busy phone lines and unanswered email or WhatsApp messages when they need shipment updates.
False Statuses
Several reviews allege parcels were marked as attempted, out for delivery or delivered despite no call, visit or successful handover.
Wrong Addresses
Customers report deliveries left at the wrong apartment or address, sometimes without a call, message or signature.
Missed Returns
Scheduled return pickups were repeatedly confirmed but not completed, leaving customers holding items and waiting for refunds.
DXB
LOCAL
LOCAL
The Bottom Line
AJEX is a warehouse and courier operation in Dubai Industrial City serving domestic UAE and international shipments. Its stated services include standard and next-day delivery, while customer reviews mainly concern Temu deliveries, local handover and return pickups. One reviewer found the international leg surprisingly fast, but said delivery slowed once the parcel reached the UAE.
The main concern is last-mile reliability. Parcels are described as sitting at hubs or delivery stations for several days, sometimes weeks. Customers also report repeated “out for delivery” updates followed by claims that they could not be reached, despite receiving no call or visit.
Wrong-address deliveries are another serious issue: one parcel was left at the wrong apartment without a call or message, while another was marked delivered with an unrelated door photo. Support is often described as difficult to reach through phone, email and WhatsApp, and several customers say promised escalations produced no resolution. Return pickups can be just as slow, with one scheduled collection missed repeatedly over two weeks.
If you are dealing with AJEX, save every message and screenshot, confirm address changes in writing, and allow plenty of time. Do not assume warehouse self-pickup is available, and check the seller’s courier before placing a time-sensitive order.