Quick process
Several customers describe transfers and exchange transactions as fast, with one calling the process “quick and efficient.”
Al Ansari Exchange, Al Khail Mall Branch
Al Quoz
Al Ansari Exchange at Al Khail Mall is a money transfer and currency exchange branch in Al Quoz. Customers use it for sending money abroad, collecting salaries, WPS transactions and exchanging currencies, with reviews particularly noting quick service when the branch is running smoothly.
Reputation Score
3.6
★★★★☆
153 ratings
Source: Google Maps
The Good Stuff
Competitive rates
One currency-exchange review specifically found the rates competitive, making it worth checking for a straightforward exchange.
Helpful service
Positive reviews describe staff who listened carefully, explained issues and helped customers complete difficult transactions.
WPS support
Customers use the branch for company WPS work, including salary-related transactions and assistance with company requests.
Polite staff
Some visitors report consistently polite, professional treatment, including during crowded periods.
Tips for a Better Visit
Check fees. Before transferring money to Pakistan, compare the branch charge with the Al Ansari app; one customer reported AED 20 at the counter versus AED 10 in the app.
Confirm ID. If your physical Emirates ID has expired but the replacement appears in the ICP app, confirm acceptable documents before travelling to the branch.
Allow time. Build in extra time for busy periods: one visitor reported 10- and 15-minute waits, while another found the branch crowded.
Verify rates. For currency exchange, check the final applied rate before confirming rather than relying only on the website or display board.
Check hours. Confirm the opening time before an early visit; a queue formed when the branch was still closed at the stated 8am opening.
Plan the visit
Practical details
DXB, Al Khail Mall - Ground Floor, Shop. 6
Al Qouz Fourth - Al Quoz, Dubai
| Mon | 8:00 AM – 11:30 PM |
| Tue | 8:00 AM – 11:30 PM |
| Wed | 8:00 AM – 11:30 PM |
| Thu | 8:00 AM – 11:30 PM |
| Fri | 8:00 AM – 11:30 PM |
| Sat | 8:00 AM – 11:30 PM |
| Sun | 8:00 AM – 11:30 PM |
Common Concerns
Uneven conduct
Reviews include repeated complaints about rude, dismissive or aggressive interactions at different counters and shifts.
Long waits
Customers have reported waiting 10–15 minutes, with too few active counters and slow service during busy visits.
ID problems
A customer with an expired physical Emirates ID and valid digital documents in the ICP app was refused service and withdrawal.
Rate discrepancy
One customer reported seeing one SAR rate online and on the branch board, then receiving a lower rate during conversion.
Opening delays
A visitor arrived for the advertised opening time but found the branch still closed, leaving a growing queue.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 10
this service
“After some delay, he informed me that the transaction charge would be AED 20, even though the Al Ansari mobile app clearly shows that the charge for this service is AED 10”Google review · July 2025
DXB
LOCAL
LOCAL
The Bottom Line
Al Ansari Exchange at Al Khail Mall is a practical branch in Al Quoz for sending money abroad, currency exchange, salary collection and company WPS transactions. Some visitors describe fast, efficient processing and competitive exchange rates, while others say the experience depends heavily on the counter and how busy the branch is. The branch handles more than ordinary remittances.
Reviews mention transferring money to Pakistan, collecting salaries, updating phone numbers, depositing staff salaries through WPS and loading a Travel Card. Customers have also used it for ATM-related help. Several reviewers say staff were helpful and explained problems clearly, but that is not consistent across the feedback.
The main cautions are customer service, queues and documentation. Reviews describe waits of 10 to 15 minutes, crowded conditions and occasions when only two counters appeared to be operating. Complaints also include rude interactions, poor queue handling and confusion over an expired Emirates ID.
If your physical ID is delayed, check the branch’s document requirements first, even if your valid details appear in the ICP app. For transfers, compare the fee and final exchange rate with the mobile app before confirming: one review reported AED 20 at the counter against AED 10 shown in the app.