Quick service
Customers commonly describe transactions as fast, including during busy periods, and one visitor found the branch usually uncrowded.
Al Ansari Exchange, Al Nahda Twin Tower Branch
Al Nahda
Al Ansari Exchange at the Al Nahda Twin Tower branch handles foreign-currency exchange and money transfers, with customers also using its mobile app for remittances. Reviews often describe quick, smooth transactions and helpful counter service, though experiences with documentation and staff consistency vary.
Reputation Score
4.6
★★★★★
137 ratings
Source: Google Maps
The Good Stuff
Helpful guidance
A customer received a clear walkthrough of the mobile app, including how to use it for exchange rates and remittance transactions.
Competitive rates
Several reviews mention competitive or good exchange rates, making the branch worth checking for currency exchange.
Smooth transactions
Reviews describe accommodating staff and straightforward processing, including branch payments linked to app-based transactions.
Cashcard advice
One regular customer learned about the cashcard at the branch and found it easy to use.
Broad transactions
A customer reported that the branch handled different transaction types, including remittance and salary-card-related requests.
Tips for a Better Visit
Check notes. Before leaving with foreign cash, check the issue year and whether your destination accepts it; one customer later found 2009 notes unusable in Thailand.
Confirm currency. Ask in advance whether your required currency is handled, since a review says the branch exchanges only specific countries' currencies.
Match documents. For Western Union collection, check that the name format on your receipt matches the identification requirements before visiting.
Keep receipts. Retain your exchange receipt, particularly for currency purchases, as one customer could not resolve an old-note complaint without the bill.
Try the app. Ask about using the mobile app for remittances and compare its exchange rate with the branch process before paying.
Watch fees. Ask specifically about cashcard dormancy charges before buying or leaving funds unused; one reviewer reported monthly deductions and a later card sweep.
Plan the visit
Practical details
Ground Floor, Al Hawai Twin Towers - Unit No. 9 - Amman St
Al Nahda Second - Al Nahda, Dubai
| Mon | 8:00 AM – 12:00 AM |
| Tue | 8:00 AM – 12:00 AM |
| Wed | 8:00 AM – 12:00 AM |
| Thu | 8:00 AM – 12:00 AM |
| Fri | 8:00 AM – 12:00 AM |
| Sat | 8:00 AM – 12:00 AM |
| Sun | 8:30 AM – 12:00 AM |
Popular Mentions
Western Union money
The branch is used for collecting Western Union transfers, although one review highlights strict name-matching concerns.
WPS account
The branch is also mentioned in connection with opening a company WPS account, though one review reports delays.
Common Concerns
Staff inconsistency
Although many reviews praise the team, others report rude, dismissive, or unapproachable interactions at the counter.
Currency limits
One customer said the branch accepts only specific currencies rather than every currency they wanted to exchange.
Old notes
A customer received 2009 US dollars that Thailand would not accept and later could not exchange them at the branch without the bill.
WPS delays
A company WPS-account issue reportedly required several follow-ups, leaving an employee unable to travel to the Philippines.
ID complications
A Western Union customer reported difficulty collecting money because the name on the receipt did not match the visa format.
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The Bottom Line
Al Ansari Exchange at the Al Nahda Twin Tower branch is a practical stop for foreign-currency exchange, remittances and related counter transactions. Customers mention paying in the branch after arranging a transfer through the mobile app, while others use the cashcard or visit for salary-card matters. The strongest pattern is efficient, approachable service: several reviewers describe smooth transactions, quick processing and staff who remain helpful even when the branch is busy.
The experience is not completely uniform. Some customers report rude or unhelpful counter interactions, and one serious complaint concerned data collection and photocopying an Emirates ID. A separate review says a company WPS-account issue dragged on through repeated follow-ups, so business customers may want clear timelines and a named next step before leaving.
For currency exchange, inspect the notes and confirm the currency is accepted in your destination. One visitor received 2009 currency that Thailand would not accept and later could not exchange it without the original bill. Keep every receipt.
If collecting Western Union money, check the name format against the required identification beforehand; a mismatch between passport, receipt and visa reportedly caused difficulty. Also ask about cashcard dormancy fees before loading funds.