Kiosk help
A promoter helped a visitor learn how to use the kiosk, making the self-service option less daunting.
Al Ansari Exchange, Circle Mall Branch
Jumeirah Village Circle
Al Ansari Exchange at Circle Mall is a money transfer and currency exchange branch serving Jumeirah Village Circle. You can send money in person, exchange currencies such as AED to Yen, or get help using the kiosk and Al Ansari exchange app.
Reputation Score
3.8
★★★★☆
176 ratings
Source: Google Maps
The Good Stuff
Currency exchange
One visitor found exchanging AED to Yen smooth, with patient explanations and knowledgeable assistance.
Quick service
A review specifically describes the service as quick and efficient, which is useful for a straightforward transaction.
Patient assistance
Another visitor received patient, thorough help and quick responses during their transaction.
Tips for a Better Visit
Check rates. Compare the official rate before exchanging; one reviewer said the quoted VND amount was far below expectations.
Confirm timing. Ask when the recipient can actually collect the money, rather than relying only on an initial promise of same-hour delivery.
Check documents. Confirm visa and document requirements before travelling, since one review says document pictures were not accepted for a transfer.
Avoid weekends. Allow extra time or visit outside the weekend if possible; one review describes the branch as very busy then.
Check availability. Call or verify that your currency is available first; a customer drove to another branch and still could not find Kyrgyzstan Som.
Plan the visit
Practical details
TCM–RT–G056A, Circle Mall - Unit No. JV
Al Barsha South Fourth - Jumeirah Village Circle, Dubai
| Mon | 9:00 AM – 12:00 AM |
| Tue | 9:00 AM – 12:00 AM |
| Wed | 9:00 AM – 12:00 AM |
| Thu | 9:00 AM – 12:00 AM |
| Fri | 9:00 AM – 12:00 AM |
| Sat | 9:00 AM – 12:00 AM |
| Sun | 9:00 AM – 12:00 AM |
Popular Mentions
Exchange app
The Al Ansari exchange app is mentioned alongside in-branch help with using the digital service.
Money transfer
Money transfer is a core reason customers visit, although reviews say counter access should be clearer.
WPS
WPS company registration is mentioned, but one customer found the submission and follow-up process confusing.
Common Concerns
Long waits
A customer waited 45 minutes before being asked for a two-month-old proof of exchange, suggesting requirements are not always checked early.
Unexpected fees
One transaction was not completed, yet the customer said fees were still charged.
Transfer errors
A review reports money being transferred to the wrong bank, followed by delays in scheduled financial support.
Unclear processes
A company-account customer made several visits for an IBAN change after receiving conflicting instructions about signatures and online processing.
Queue confusion
Some customers waited in line only to be redirected because the counter could not handle their money-transfer or salary request.
DXB
LOCAL
LOCAL
The Bottom Line
Al Ansari Exchange at Circle Mall is a money transfer and currency exchange branch serving Jumeirah Village Circle. Reviews show people using it to exchange AED into currencies such as Yen and VND, send money, and get help with the kiosk or Al Ansari exchange app. There is a real split in the service.
Some visitors describe quick, smooth transactions, patient explanations and cheerful help; one reviewer was shown how to use the kiosk, while another found exchanging AED to Yen smooth and easy. That makes the branch useful when you want face-to-face help rather than handling everything online. Allow extra time, especially at weekends: reviews mention a busy branch, long queues, slow processing and redirection to another counter after waiting.
Company and account requests can be cumbersome, with customers reporting repeated visits for an IBAN change and unclear WPS instructions. Before committing money, check the official exchange rate and ask exactly how much the recipient will receive, what fees apply and when funds will be available. One customer expected funds within an hour but was told processing would take until the next day; another reported a much lower-than-expected VND quote.
Confirm currency availability and required documents before travelling.