Helpful staff
Several reviews describe staff as kind, attentive, patient, and supportive during transactions.
Al Ansari Exchange, Dragon Mart 1 Branch
International City
Al Ansari Exchange’s Dragon Mart 1 Branch is a money transfer service in International City where customers can send money, exchange currency, and ask about options such as a travel card. Reviews often point to patient, clear personal service, though a few visitors report inconsistent counter experiences.
Reputation Score
4.6
★★★★★
190 ratings
Source: Google Maps
The Good Stuff
Clear guidance
One customer said staff explained everything clearly, which is useful when completing a money transfer.
Travel card
A customer visiting to send money was also advised about a travel card and bought one they had been looking for.
Currency exchange
A currency-exchange customer reported competitive rates, minimal fees, and a quick, hassle-free process.
Language ease
A Filipino customer found transactions easier because Filipino staff meant they did not need to speak English.
Tips for a Better Visit
Confirm rates. Before signing, ask the counter agent to state the exchange rate clearly and check that it matches the transaction.
Check transfers. After sending money, check that it appears in your account rather than assuming the update is immediate.
Ask options. If you are sending money, ask whether a travel card is relevant to your needs; one customer bought one during the visit.
Protect cards. If using a machine, keep a replacement-card plan in mind: one review says a retained card led to needing a new card.
Plan the visit
Practical details
Al Awir Road - Ras Al Khor Rd
Warsan First - Dubai International City, Dubai
| Mon | 9:30 AM – 11:00 PM |
| Tue | 9:30 AM – 11:00 PM |
| Wed | 9:30 AM – 11:00 PM |
| Thu | 9:30 AM – 11:00 PM |
| Fri | 9:30 AM – 11:00 PM |
| Sat | 9:30 AM – 11:00 PM |
| Sun | 9:30 AM – 11:00 PM |
Common Concerns
Card issue
One customer reported that the machine swallowed their bank card and customer service could not provide a technician contact.
Uneven service
A visitor described one counter interaction as unprofessional, unfriendly, and disrespectful.
Rate disclosure
One customer said the rate was not explained even after they asked several times before signing.
Transfer delay
A customer said money sent the previous day was still not reflected in their account.
DXB
LOCAL
LOCAL
The Bottom Line
Al Ansari Exchange’s Dragon Mart 1 Branch is a practical stop in International City for sending money and exchanging currency. Reviews also mention a travel card, including one customer who came in to send money, learned about the card, and bought one they had been looking for. The branch is worth considering if you value face-to-face help rather than handling everything through the mobile app.
Personal interaction is the clearest strength. Customers describe staff as kind, attentive, patient, supportive, and clear when explaining transactions. A Filipino customer also said Filipino staff made the process easier because they did not need to speak English.
Another currency-exchange review mentions competitive rates, minimal fees, and a quick process, although that is an individual customer report rather than a guaranteed current rate. Service is not completely consistent. One visitor said the exchange rate was not disclosed despite repeated requests, so check it before signing.
Another reported that a transfer sent the previous day was not yet reflected in their account. There is also a serious card-related complaint involving a machine that swallowed a bank card, with customer service unable to provide a technician contact. Finally, counter experiences vary, with some reviews praising the team and one describing disrespectful conduct.