App Support
Staff have helped customers unlock the mobile app, resolve login problems and complete transactions with customer-service support.
Al Ansari Exchange, Mall of the Emirates 1 Branch
Al Barsha
Al Ansari Exchange’s Mall of the Emirates 1 branch is a money transfer service in Al Barsha for remittances, foreign-currency exchange and app-assisted transactions. Reviews suggest it is worth considering when you want staff help with a mobile transfer or a quick, straightforward counter transaction.
Reputation Score
4.3
★★★★☆
318 ratings
Source: Google Maps
The Good Stuff
Quick Transfers
Several reviews describe remittance transactions as fast and easy, including one completed with only the necessary questions and actions.
Beneficiary Help
The branch can make adding a new beneficiary feel simple when staff guide you through the process.
Patient Guidance
Customers report receiving practical advice and help when a transaction or app issue becomes complicated.
Foreign Exchange
Customers use the branch to exchange foreign currency as well as send money, making it useful for both counter services.
Friendly Service
Reviews include repeated mentions of polite, attentive staff and welcoming smiles during transactions.
Tips for a Better Visit
Compare Rates. Check the mobile-app rate against the branch board before confirming, as one review found them different.
Confirm Fees. For Ria, ask whether the fee changes with the transfer amount; a customer reported being told different things.
Check WPS. If you need WPS for an employee, confirm availability first because this mall branch was reported not to provide it.
Bring Documents. For larger or unusual withdrawals, check the accepted source-of-funds documents in advance to avoid a prolonged visit.
Use App Help. If your mobile application is locked, ask branch staff for help; reviews describe customers being assisted with unlocking it.
Plan the visit
Practical details
Ground floor, Mall of the Emirates - Sheikh Zayed Rd
Al Barsha First - Al Barsha, Dubai
| Mon | 9:00 AM – 12:00 AM |
| Tue | 9:00 AM – 12:00 AM |
| Wed | 9:00 AM – 12:00 AM |
| Thu | 9:00 AM – 12:00 AM |
| Fri | 9:00 AM – 12:00 AM |
| Sat | 9:00 AM – 12:00 AM |
| Sun | 9:00 AM – 12:00 AM |
Popular Mentions
mobile application
Customers use the mobile application for transfers and sometimes seek branch assistance with login, unlocking or transaction completion.
Ria system
Ria is mentioned as a money-transfer route used by a long-term customer after other transfer systems were unavailable.
WPS service
WPS service is mentioned as an unavailable offering at this mall branch, rather than a service customers successfully used here.
Common Concerns
Rate Differences
One customer found the mobile-app rate lower than the branch board rate, while others reported being offered less than online rates.
Fee Clarity
A review reported being charged 1 dollar for each exchange, so confirm the fee before proceeding.
Ria Fees
A long-term customer said a Ria transfer fee rose from the previously expected amount to 92 dirhams without clear explanation.
WPS Unavailable
The Mall of the Emirates branch was reported not to provide WPS service, requiring a visit to another branch.
Long Resolution
One source-of-funds dispute reportedly lasted 2–3 hours, and the customer said the branch did not resolve the issue.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
92 dirhams
Ria transfer fee
“I felt that I am really cheated and this is not acceptable at least they have to inform me that for if you transfer 450 $ you gonna be charged 42 dirhams only in stead of 92 dirhams”Google review · July 2025
DXB
LOCAL
LOCAL
The Bottom Line
This Mall of the Emirates 1 branch handles everyday remittances, foreign-currency exchange and mobile-app transfers. It can also help with practical app tasks, such as unlocking access or adding a new beneficiary. Reviews often describe transactions as fast and uncomplicated, with staff guiding customers when the digital process gets stuck.
The strongest pattern is hands-on customer support. Customers mention patient explanations, quick issue resolution and help completing remittances at the counter. That makes the branch useful if you would rather not troubleshoot the app alone, or if a transfer is time-sensitive.
There are important checks to make before paying. One review found the mobile-app rate lower than the branch board rate, while another reported a 1-dollar charge per exchange. A separate Ria customer said the fee changed with the transfer amount and reached 92 dirhams.
Ask for the exact exchange rate and total fee before confirming. This is not the branch for every employer-related errand: a review says WPS service was unavailable there. Also bring or confirm source-of-funds documents for unusual transactions; one dispute reportedly took two to three hours.
The branch is in Al Barsha, inside Mall of the Emirates.