Quick Issuance
One customer described the company as quick when issuing policies and collecting payment.
Al Dhafra Insurance | Dubai Branch | الظفره للتأمين
Deira
Al Dhafra Insurance is an insurance company in Deira offering motor cover and other policies, including medical insurance. Reviews show that policy issuance can be quick, while vehicle claims, garage repairs and getting through by phone are the main points to investigate before buying.
Reputation Score
3.0
★★★☆☆
248 ratings
Source: Google Maps
The Good Stuff
One-Place Checks
A customer said the paperwork and vehicle check were completed at one place, with a promised cheque delivered on time.
AMF Repairs
Some customers reported very good-quality repairs through AMF Auto Garage in Al Quoz.
Helpful Reception
One review praised the reception service at the Al Wahada office and described the staff behaviour positively.
Tips for a Better Visit
Inspect Parts. Before accepting a repaired car, check whether new parts were used; one customer found old parts installed without notice.
Ask Excess. Read the policy carefully and ask about original-parts charges: one customer reported paying 1,500 AED extra under full cover.
Confirm Assistance. Check the road-assistance service area before relying on it, especially for trips between Dubai and Sharjah.
Keep Following Up. Allow time for claims and keep records of follow-ups; one customer called daily while the claim remained pending.
Visit In Person. If phone contact fails, be prepared to visit the office: a review says communication required an office visit.
Plan the visit
Practical details
No.312, 3rd Floor - Abu Baker Al Siddique St
Al Khabaisi - Deira, Dubai
| Mon | 8:00 AM – 4:00 PM |
| Tue | 8:00 AM – 4:00 PM |
| Wed | 8:00 AM – 4:00 PM |
| Thu | 8:00 AM – 4:00 PM |
| Fri | 8:00 AM – 4:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Motor insurance
Motor insurance is the clearest recurring product in the reviews, particularly around accident claims and repairs.
Comprehensive insurance policy
Customers mention comprehensive cover when discussing expectations around accident support and repairs.
WhatsApp Ameira service
The WhatsApp Ameira service is mentioned as a contact route for assistance, though one review describes it as slow and limited geographically.
Common Concerns
Unanswered Calls
Multiple customers report being unable to reach the company when they need help with a claim or accident.
Claim Delays
One car had been at a workshop for over a week without repairs because coordination with the other insurer had not happened.
Used Parts
A customer found very old used parts fitted to a new car without being told beforehand.
Extra Charges
One comprehensive-policy customer said an accident repair required an additional 1,500 AED for original parts.
Limited Assistance
A review says the WhatsApp assistance service could not send a breakdown vehicle from Dubai to Sharjah.
DXB
LOCAL
LOCAL
The Bottom Line
Al Dhafra Insurance is a Deira insurance company where you can arrange motor insurance and other cover such as medical insurance. Reviews suggest the straightforward part can be issuing a policy: one customer called it quick for issuing policies and collecting payment, while another said papers and the vehicle check were handled in one place and a cheque arrived on time. The picture changes once a motor claim is involved.
Customers repeatedly describe unanswered calls, transfers, missing replies and long waits. One car sat at a workshop for more than a week because coordination with the other insurer had not started; another customer said a bumper claim took a long time to resolve. Garage quality is also something to pin down in writing.
Reviews range from praise for AMF Auto Garage’s work to complaints about old used parts being fitted to a new car and a wing mirror taking a month to source. Before buying, read the original-parts and excess wording carefully: one customer reported an extra 1,500 AED for original parts. Also confirm how road assistance works between Dubai and Sharjah, and keep every call and claim follow-up documented.
If the phones are unreachable, reviews say an office visit may be the only communication route.