WPS Support
Customers describe WPS submissions and payee card issuing as hassle-free.
Al Fardan Exchange L.L.C. Dubai International City
International City
Al Fardan Exchange in International City handles money transfers and foreign-currency exchange, with customers also using the branch for WPS processing and payee card issuing. Reviews often describe quick transactions, competitive rates and approachable staff, though a few reports flag inconsistent customer service and delays around salary deposits.
Reputation Score
3.9
★★★★☆
233 ratings
Source: Google Maps
The Good Stuff
Quick Transactions
Many reviews describe fast service, including money transfers and routine branch transactions.
Competitive Rates
Customers mention competitive exchange rates, including for money transfers.
Clear Guidance
Staff have been praised for explaining WPS and other services thoroughly and accurately.
Welcoming Atmosphere
Reviews describe friendly staff, a pleasant environment and helpful assistance while waiting.
Tips for a Better Visit
Confirm Availability. If collecting money, reconfirm availability with the branch before travelling; one customer waited over an hour after receiving conflicting information.
Check Rates. Ask for the current exchange rate before sending or exchanging money, as reviews describe rates as competitive rather than guaranteed.
Ask Questions. If you are using WPS for the first time, ask staff to explain the process; one customer said it was explained thoroughly.
Bring Cash Backup. Plan another way to access cash because a customer specifically reported that this branch has no ATM.
Allow Time. For salary deposits, allow extra time and check status if urgent because one review reported a three-day delay.
Plan the visit
Practical details
Muhammad Ali Bldg - Unit 2 1st St
Warsan First - Dubai International City, Dubai
| Mon | 8:00 AM – 11:00 PM |
| Tue | 8:00 AM – 11:00 PM |
| Wed | 8:00 AM – 11:00 PM |
| Thu | 8:00 AM – 11:00 PM |
| Fri | 8:00 AM – 11:00 PM |
| Sat | 8:00 AM – 11:00 PM |
| Sun | 8:00 AM – 11:00 PM |
Common Concerns
No ATM
The branch does not have an ATM machine.
Salary Delays
One customer reported waiting three days for an urgent salary-deposit request and criticised the AlfaPay app.
Inconsistent Service
A customer reported conflicting collection information, more than an hour of waiting and rude handling.
DXB
LOCAL
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The Bottom Line
Al Fardan Exchange in International City is a practical stop for sending money, exchanging currency and handling workplace-related WPS transactions. Reviews specifically mention WPS submissions, payee card issuing and money transfers, with many customers describing the process as fast, smooth and clearly explained. Competitive rates are another recurring reason people return.
The branch gets strong marks for staff helpfulness and welcome. Customers describe employees as friendly and supportive, and one review even found the security guard kind while people waited. For a first visit, ask the counter to explain the WPS process if you are unfamiliar with it, and check the current exchange rate before committing; reviews call rates competitive, not fixed or guaranteed.
There are a few practical cautions. The branch has no ATM, so do not rely on it for cash withdrawal. One customer reported being told a collection was ready, then waiting more than an hour before the branch confirmed the money; reconfirm availability directly if you are making a special trip.
Another review reported a three-day delay with salary deposits and poor AlfaPay app performance, while a separate complaint described rude, impatient service. Overall, the experience appears efficient when operations run smoothly, but urgent salary or collection needs merit extra confirmation.