Fast transactions
Customers describe remittances and other transactions as quick, smooth and accurately handled.
Al Fardan Exchange L.L.C. Satwa
Bur Dubai
Al Fardan Exchange L.L.C. Satwa is a Bur Dubai money transfer service for remittances and foreign exchange. Reviews highlight quick transactions, helpful explanations and the Travelez Card, which one customer uses for everyday spending.
Reputation Score
4.6
★★★★★
459 ratings
Source: Google Maps
The Good Stuff
Helpful staff
Reviews repeatedly mention friendly, respectful and supportive assistance, including help with first-time visits and transaction issues.
Rate guidance
Customers say staff explained exchange rates clearly and helped them understand the deal before completing a transaction.
Travelez Card
The branch introduces the Travelez Card, a prepaid card that one customer says is useful for ongoing spending.
Salary payouts
A review specifically mentions receiving assistance with a salary payout, showing the branch handles more than simple currency exchange.
Payment help
Customers have received assistance with SSS, Pag-IBIG, PhilHealth and GCash-related transactions.
Clean branch
One detailed review describes the branch as clean and well-organized, with a hassle-free process.
Tips for a Better Visit
Confirm receipt. For remittances, confirm with the recipient or bank that the funds arrived; reviews report delayed bank and GCash transfers.
Ask rates. Ask for the current rate before sending money, as a customer specifically praised the rate explanation and deal check.
Explore Travelez. If you need a prepaid card, ask about Travelez Card; a reviewer says it is useful for ongoing use.
Keep proof. Keep the receipt and transfer evidence until completion, especially for international transfers where one customer said no proof was provided.
Ask payment support. If you need government-related payments or inquiries, ask whether the branch can assist with SSS, Pag-IBIG or PhilHealth.
Plan the visit
Practical details
Al Satwa Rd - near Emarat Petrol Station
Al Bada', Dubai
| Mon | 8:00 AM – 11:00 PM |
| Tue | 8:00 AM – 11:00 PM |
| Wed | 8:00 AM – 11:00 PM |
| Thu | 8:00 AM – 11:00 PM |
| Fri | 8:00 AM – 11:00 PM |
| Sat | 8:00 AM – 11:00 PM |
| Sun | 8:00 AM – 11:00 PM |
Common Concerns
Delayed remittance
One customer reported two transfers totalling 13,450 AED had not reached family members by the following day.
GCash delay
A customer reported that a 4,100-derham transfer intended for GCash had not arrived that day despite an urgent need.
Escalation issues
One reviewer said a EUR 550 transfer to Italy remained unresolved for more than three months after an alleged system failure.
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The Bottom Line
C. Satwa is a Bur Dubai branch for money exchange and remittances. Customers describe fast, accurate transactions and friendly help, including sending money home, claiming funds and handling salary payouts.
One detailed review also found the branch clean, organised and easy to use. The service range mentioned by customers goes beyond a standard currency exchange counter. The team has helped with GCash transactions, SSS, Pag-IBIG and PhilHealth inquiries, while the Travelez Card is a prepaid-card option that one reviewer found useful.
Ask for the current exchange rate before you commit; a customer said rates were clearly explained and the deal was checked carefully. There is, however, an important caution for anyone sending urgent funds. One reviewer reported a 4,100-derham GCash transfer that had not arrived the same day, while another described two transfers totalling 13,450 AED that were still missing from the recipient bank account.
A separate complaint said a EUR 550 transfer to Italy remained unresolved for more than three months after a reported system failure. For routine visits, the reviews suggest a supportive counter experience, but keep your receipt and confirmation details until the recipient verifies delivery. If a transfer is delayed, ask for concrete proof and a clear status rather than relying only on a generic “resolved” response.