Wide choice
Reviews describe a broad selection of cars, making it useful for comparing different used-car options in one showroom.
Al-Futtaim Automall - Dubai Festival City
Dubai Festival City
Al-Futtaim Automall is a used-car showroom in Dubai Festival City where you can browse different makes, view cars in person, test-drive them and arrange financing. Reviews also highlight organised handovers, with some buyers receiving help with registration, insurance and delivery details.
Reputation Score
3.8
★★★★☆
2,770 ratings
Source: Google Maps
The Good Stuff
Clear guidance
Several buyers praised staff for explaining the car, paperwork and buying steps clearly without applying pressure.
Test drives
You can browse cars online before viewing and test-driving them in person, which helps narrow down your shortlist.
Fast processing
One buyer reported that the full purchase process was completed within 48 hours, suggesting some transactions can move quickly.
Prepared handover
A review says the delivery included registration, insurance, tinting, warranty arrangements, a Salik tag and enough fuel to drive away.
Tips for a Better Visit
Check hours. Confirm the showroom’s opening time directly before visiting; one buyer was told 10:00 AM but found it closed until 11:00 AM.
Read insurance. Read the insurance booklet and verify coverage, replacement-car terms and support hours in writing before signing.
Inspect brakes. Test the brakes carefully before completing the purchase and ask how any vibration or wear will be handled under warranty.
Check scratches. Inspect the vehicle closely during handover and record any scratches before accepting delivery.
Ask trade-in. If you have a car to exchange, ask for the available trade-in options and how they affect the purchase.
Plan the visit
Practical details
Next to ACE - Gateway Ave
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 8:00 PM |
| Tue | 10:00 AM – 8:00 PM |
| Wed | 10:00 AM – 8:00 PM |
| Thu | 10:00 AM – 8:00 PM |
| Fri | 10:00 AM – 8:00 PM |
| Sat | 10:00 AM – 8:00 PM |
| Sun | 11:00 AM – 8:00 PM |
Popular Mentions
Kia Seltos
A buyer described a smooth Kia Seltos delivery and praised the support during the handover.
Toyota Corolla Cross
The Toyota Corolla Cross purchase was described as a smooth deal followed by a swiftly arranged handover.
Lexus NX F Sport
One customer bought a Lexus NX F Sport and highlighted coordination between the showroom and bank for the auto loan.
Nissan X-Trail
The Nissan X-Trail purchase was praised for clear explanations, patient answers and a stress-free process.
Toyota Fortuner
A Toyota Fortuner buyer mentioned support with a financing-bank issue and continued communication through delivery.
Common Concerns
Opening hours
One customer arrived at the advertised 10:00 AM opening time but found the showroom closed until 11:00 AM.
Insurance clarity
A customer reported that insurance benefits explained at sale did not match what the repair team and garage later confirmed.
Brake concern
One buyer reported brake vibration after purchase and criticised the after-sales response, including machining the drums instead of replacing them.
Handover response
A buyer said a scratch was dismissed during handover, although another staff member later offered help with a touch-up.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
4000 aed
insurance package
“I was sold an insurance package of 4000 aed that was presented as premium insurance, and I was clearly told it includes full coverage and a replacement car while the vehicle is in the garage”Google review · May 2026
DXB
LOCAL
LOCAL
The Bottom Line
Al-Futtaim Automall in Dubai Festival City is a used-car showroom where shoppers can compare different makes, view cars in person and take test drives. Reviews mention browsing the website before visiting, arranging auto-loan financing and completing the final vehicle handover with paperwork and delivery support. The wide choice is a practical reason to visit if you are still comparing models rather than arriving for one specific car.
The buying experience is often described as clear and well organised. Customers mention help with registration, insurance, tinting, warranty arrangements and even a Salik tag and fuel at delivery. One review says a purchase was completed within 48 hours, although timing will vary by financing and paperwork.
Handover staff are also praised for explaining final details, including insurance and service contracts. There are a few important checks to make. One customer found the showroom closed at 10:00 AM despite being told it opened then, with doors opening at 11:00 AM.
More seriously, a review alleges that insurance benefits promised during the sale did not match the later repair and garage information, so read every document and confirm coverage in writing. Another buyer reported brake vibration after purchase, making a careful inspection and test drive worthwhile.