Frame guidance
Staff take time to match frames to your face and explain lens choices, making prescription-glasses shopping easier.
AL JABER OPTICAL DUBAI FESTIVAL PLAZA
Jebel Ali Village - Dubai Marina
Al Jaber Optical at Dubai Festival Plaza, in Jebel Ali Village - Dubai Marina, is an optician for eye tests, prescription glasses and sunglasses. Reviews point to careful frame guidance and useful repairs, including free fixes for screws, nose pads and damaged frames.
Reputation Score
4.9
★★★★★
187 ratings
Source: Google Maps
The Good Stuff
Clear examinations
Customers describe eye examinations as carefully explained, friendly and efficient, including support with lens recommendations.
Free repairs
Several reviews mention no-charge repairs, from replacing a reading-glasses screw to fixing bent or broken frames.
Quick repairs
Some small repairs are completed in minutes; one customer had a nose pad replaced in under five minutes.
Sunglasses choice
The branch carries a wide range of sunglasses, and one customer left with two branded pairs.
Insurance help
A customer received a calm, patient explanation of how the insurance process works before making a purchase.
Tips for a Better Visit
Confirm timing. If you need a driving-license eye test, ask about the current wait first; one visitor waited over 30 minutes without an update.
Ask about repairs. Bring damaged glasses in and ask whether a simple fix can be done at no charge; reviews mention screws, nose pads and broken frames.
Discuss lenses. For prescription glasses, ask whether near vision can be added if you want to read without removing your glasses.
Check returns. Before buying premium sunglasses, clarify the return window and what happens if a material or design issue appears later.
Try frames. Allow time to try several frames: customers say staff help match options to your face and provide multiple choices.
Plan the visit
Practical details
Shop No. SU125. Ground Floor
Jebel Ali Village - Dubai Marina, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Eye test for a driving license renewal
The branch handles driving-license renewal eye tests, though one customer reported a long wait.
Near vision
Near-vision correction was recommended so a customer could read while keeping their glasses on.
Contact lenses
A customer visited to buy contact lenses and received a complimentary eye check.
Common Concerns
Return rigidity
One customer reported difficulty resolving a Porsche Design sunglasses issue after the return window had closed.
Product concern
A customer said the same Porsche Design sunglasses problem returned after replacement and could not be exchanged for another model.
Long waits
A driving-license eye-test visitor reported waiting more than 30 minutes without an update or apology.
Uneven service
One review describes staff and management as unhelpful when the customer asked for assistance.
DXB
LOCAL
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The Bottom Line
Al Jaber Optical at Dubai Festival Plaza serves shoppers in Jebel Ali Village - Dubai Marina with eye examinations, prescription glasses, sunglasses and small repair work. Reviews especially value the patient frame consultations: staff explain the process, help match frames to a face and discuss lens choices such as adding near vision for reading. Repairs are a genuine reason to keep this branch in mind.
Customers describe screws, nose pads, bent frames and even broken glasses being fixed, often free of charge; one nose-pad repair reportedly took less than five minutes. The sunglasses selection is also described as wide, including branded pairs, while the store can explain insurance questions. The experience is not completely consistent.
One reviewer reported more than a 30-minute wait for a driving-license eye test without an update. Another had a serious dispute over Porsche Design sunglasses, saying the problem returned after replacement and that a different model was not offered. Clarify return terms before buying premium eyewear.
For a first visit, ask about the wait if you need an eye test, and bring existing glasses along if they need a quick adjustment. The overall review picture is strongly service-led, but those timing and after-sales cautions are worth keeping in mind.