Terminal 3
Reviewers describe the Terminal 3 lounge as a high-level hospitality experience, especially for international travellers.
Al Majlis - VIP Lounge
Al Garhoud
Al Majlis - VIP Lounge is a travel lounge in Al Garhoud, with customer reviews placing it at Dubai Airport’s Terminal 3. It is used for VIP airport handling, a calmer wait and special assistance; guests also mention coffee and, in one account, delicious food.
Reputation Score
4.4
★★★★☆
129 ratings
Source: Google Maps
The Good Stuff
Problem Solving
One guest specifically praised staff for handling a difficult situation effectively.
Calm Setting
The lounge is described as calm, pleasant and relaxing, making it easier to wait for a flight.
Food And Books
One review mentions delicious food, clean surroundings and books available to read.
Special Assistance
Special assistance is specifically mentioned as part of an excellent hospitality experience.
Tips for a Better Visit
Check Concourse. Confirm your departure concourse before booking: one review says B and C departures do not receive lounge access.
Eat First. If you may face a long wait, eat beforehand because one guest found only dates and coffee at suite check-in.
Get Confirmation. Ask for the package, inclusions, price and cancellation terms in writing before paying, especially given reported communication issues.
Clarify Refunds. Confirm refund and credit rules before booking; reviewers reported conflicting cancellation explanations and lengthy refund waits.
Allow Time. If luggage handling is part of your booking, ask about the expected timing before relying on the service for a tight connection.
Plan the visit
Practical details
T3 - Dubai International Airport Terminal 3 - Terminal 3
Dubai Int'l Airport, Dubai
| Mon | 9:00 AM – 5:00 PM |
| Tue | 9:00 AM – 5:00 PM |
| Wed | 9:00 AM – 5:00 PM |
| Thu | 9:00 AM – 5:00 PM |
| Fri | Closed |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Poor Communication
Several reviewers struggled to reach the team by phone or email, sometimes waiting days for a response.
Refund Delays
Refund complaints include a four-month wait and, in another case, a six-month process with a fee deducted.
Concourse Limits
A review says lounge access is not provided for departures from Concourses B or C.
Limited Refreshments
At suite check-in, one reviewer reported receiving only dates and coffee, with no substantial food available.
Night Service
One night-time visit was described as involving untrained and rude staff.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
5,000 dirhams
VIP service for two
“The service costs 5,000 dirhams for two”Google review · May 2023
DXB
LOCAL
LOCAL
The Bottom Line
Al Majlis - VIP Lounge is an airport VIP lounge in Al Garhoud, with reviews placing the experience at Dubai Airport’s Terminal 3. Guests come for a quieter wait, special assistance and VIP handling; one traveller who had visited more than 26 international airports called the Terminal 3 lounge a standout for hospitality, while another said staff handled a difficult situation well. The lounge-side experience is not uniformly described, but there are clear positives.
Reviews mention a calm, pleasant setting, comfortable seating, coffee, and even delicious food, clean surroundings and books to read. That makes it more than simply a place to sit between flights. Some customers also describe staff as helpful, polite and prepared for an arriving boss or guest.
The bigger caution is the booking and follow-up. Several reviewers struggled to reach the team by phone or email; complaints include months-long refund delays, conflicting cancellation explanations and a website likened to Windows '95. Check the exact package, price, refund terms and departure concourse before paying: one review says departures from Concourses B and C do not receive lounge access.
If you have a long wait, eat beforehand, since one customer reported only dates and coffee at suite check-in. Experiences range from excellent hospitality to very poor night service, so written confirmation is worth having.