Supplier receiving
Suppliers praise the warehouse’s receiving process and say staff coordination is good.
Al Maya Group HO
Dubai Industrial City
Al Maya Group HO is a corporate office in Dubai Industrial City supporting food and non-food distribution, supermarkets and lifestyle retail. Reviews point to a substantial warehouse operation with supplier receiving, while visitors describe the headquarters as neat, organised and well supported.
Reputation Score
4.1
★★★★☆
227 ratings
Source: Google Maps
The Good Stuff
Large warehouse
A review describes the site as one of the UAE’s largest supermarket and central distribution warehouse operations.
Clean facilities
Visitors have described the premises as well decorated, neat and clean, with supportive staff and good facilities.
Good security
Security is specifically praised by one visitor.
Helpful resolution
Customer service at the main office helped exchange a damaged online purchase despite the stated policy.
Organised atmosphere
The headquarters has been described as having a lovely ambience and being well organised.
Tips for a Better Visit
Plan travel. Allow extra time and drive carefully: the approach is shared with trucks and huge vehicles.
Check directions. Confirm the route before setting out, as one visitor found the site hard to find.
Use a car. Plan on taking a car or taxi rather than relying on an easy city connection.
Ask receiving. If you are a supplier, ask about the receiving process in advance; one review specifically praises that option and staff coordination.
Confirm delivery. For supermarket orders, confirm delivery availability and response times before paying; one customer reported repeated follow-ups.
Bring essentials. The office area has no nearby shops or restaurants, so plan around that before a longer visit.
Plan the visit
Practical details
منطقة صناعيةNational Industries Park
National Industries Park, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Borders book online store
A customer mentioned an online Borders purchase and said the main office handled an exchange for a damaged item.
FMCG warehouse
Supplier feedback identifies the site as a major FMCG warehouse and praises its receiving option.
Common Concerns
Difficult access
The location can be tricky to reach, with two-way roads shared by trucks and other large vehicles.
Remote setting
The office is described as far from the city and dependent on a car or taxi, with few nearby shops or restaurants.
Branch service
Some Al Maya branches receive complaints about rude customer service, including disputes over delivery and refunds.
Delivery delays
A Dubai South supermarket review reports repeated reminders were needed before receiving a response about delivery.
Hard to find
One visitor found the headquarters particularly difficult to locate.
DXB
LOCAL
LOCAL
The Bottom Line
Al Maya Group HO is a corporate base in Dubai Industrial City for a business involved in food and non-food distribution, supermarkets and lifestyle retail. For visitors, the clearest practical uses are supplier receiving at the FMCG warehouse, warehouse and distribution coordination, and customer-service follow-up connected with Al Maya’s retail operations. One customer also reported that the main office helped exchange a damaged item bought through the Borders book online store.
The premises themselves receive positive comments for being neat, well decorated, organised and secure. A review describes the operation as one of the UAE’s largest supermarket and central distribution warehousing models, so this is more of a logistics and office destination than a conventional shop visit. The vegetable and fruit section and cash counter are mentioned in supermarket-related feedback, but the headquarters is not presented as a retail floor.
Plan the journey carefully. Several reviews describe the site as far from the city or hard to find, while the approach has two-way roads with trucks and huge vehicles. There are no nearby shops or restaurants, and car or taxi travel may be the easiest option.
Service feedback is mixed across branches: some customers praise helpful resolution, while others report rude staff, delayed delivery replies and disputes over refunds. Confirm the right department, delivery availability or receiving instructions before travelling.