Clean cars
Some customers received clean, well-maintained cars that performed without problems during their rental.
Al Mizan Car Rental
Al Quoz
Al Mizan Car Rental is a car leasing service in Al Quoz, with rentals spanning everyday cars and larger vehicles. Reviews mention models including the Kia Pegus and Nissan Sunny, along with doorstep delivery, but the repeated deposit-refund complaints deserve careful attention before booking.
Reputation Score
3.1
★★★☆☆
3,075 ratings
Source: Google Maps
The Good Stuff
On-time delivery
One customer said the car arrived on time and appreciated an allowance for returning it from Ras Al Khaimah.
Maintained Kia
A 10-day Kia Pegus rental was described as clean, affordable and well maintained.
Fast refund
A small number of older reviews report deposits being refunded within the stated timeframe, including one completed in 27 days.
Flexible service
Some customers found the rental process easy and staff flexible, particularly around delivery and return arrangements.
Tips for a Better Visit
Keep records. Keep the pre-inspection report and return photos; one renter used the report to challenge a proposed charge for an old dent and dirt.
Confirm fees. Ask for delivery and pickup charges in writing before accepting the car; one customer was charged AED75 for each and said pickup was not disclosed.
Document refund. Before booking, get the deposit amount, refund deadline and required documents in writing, then keep every message and receipt.
Inspect replacements. If the booked car is unavailable or breaks down, inspect the replacement closely and confirm its specification before accepting it.
Plan the visit
Practical details
Al Qouz Ind.fourth - Al Quoz - Dubai
Al Qouz Ind.fourth - Al Quoz, Dubai
Popular Mentions
Nissan Sunny
One customer rented a Nissan Sunny for six months and returned it washed and vacuumed.
Toyota Raize
A Toyota Raize rental was linked to a reported AED 1,500 security-deposit dispute.
MG
One reviewer rented an MG for more than a year before reporting a prolonged deposit delay.
SKODA
A customer says they booked a SKODA but were given a KIA instead, initially described as a temporary replacement.
Common Concerns
Deposit delays
Many reviews describe security deposits of AED 1,000 to AED 1,500 remaining unpaid for months or more than a year after the car was returned.
Poor contact
Customers repeatedly report unanswered calls, emails and WhatsApp messages when chasing refunds or resolving problems.
Car condition
Reviews include a smoking car with a cigarette inside, a barely driveable vehicle and cars described as heavily accidented.
Replacement issues
When cars developed problems, some renters say replacements were cheaper or lower quality than the vehicle originally booked.
Changing charges
One renter reported late deliveries, charges changing unless challenged, and repeated attempts to charge disputed fines.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 1,500
security deposit for a Toyota Raize Rental
“I really tried to resolve this amicably, but after more than a year they still have not refunded the AED 1,500 security deposit for a Toyota Raize Rental”Google review · November 2025
AED75+AED75
delivery and pick up fee
“Also they charged AED75+AED75 for delivery and pick up fee”Google review · October 2025
1500 AED
security deposit
“I paid a 1500 AED deposit which was supposed to be paid back to myself, 30 days after returning the rental car”Google review · June 2025
DXB
LOCAL
LOCAL
The Bottom Line
Al Mizan Car Rental is a car leasing service in Al Quoz. Customers have rented named models such as the Kia Pegus, Nissan Sunny, Toyota Raize and MG, with some reviews also mentioning doorstep delivery and flexible return arrangements. A few older customers describe clean, well-maintained vehicles, competitive rates and deposits returned within 27 days, so the initial rental can be straightforward when everything goes to plan.
The much bigger issue is what happens after the car comes back. A long run of reviews reports security deposits of AED 1,000 to AED 1,500 remaining unpaid for months, and in some cases more than a year. Renters describe unanswered calls, emails and WhatsApp messages, changing contacts and promises that a refund is being processed without payment arriving.
Several say they had to pursue consumer-protection or police channels. Vehicle condition and handover also vary sharply. Reviews mention a cigarette left in a supposedly non-smoking car, a barely driveable vehicle, late deliveries and replacement cars that were cheaper, heavily accidented or not GCC-spec.
If you proceed, photograph the car, retain the pre-inspection report, confirm every delivery and pickup fee in writing, and obtain the deposit terms before paying. Given the repeated unresolved refund complaints, a more established rental company may be the safer choice.