Quick process
One customer described the rental process as quick and easy, making the booking straightforward when everything goes to plan.
Al Monsef Rent a Car Dubai
Business Bay
Al Monsef Rent a Car Dubai is a Business Bay car-rental agency mentioned in reviews for short and month-long rentals, including delivery and occasional upgrades. Reasonable pricing attracted some customers, but repeated accounts of faulty vehicles, poor communication and delayed security-deposit refunds make careful checking essential.
Reputation Score
1.9
★★☆☆☆
349 ratings
Source: Google Maps
The Good Stuff
Car delivery
Reviews mention free delivery, which can be convenient when arranging a rental without visiting the office first.
Battery help
A long-term customer said a dead battery was fixed on the spot in under an hour on two occasions.
Tips for a Better Visit
Inspect first. Check the car in daylight before accepting it; photograph existing damage, cleanliness, fuel, tyres, dashboard warnings and working equipment.
Clarify deposit. Get the deposit amount, refund deadline and deductions in writing; several customers were told 21 days but waited much longer.
Confirm model. Confirm the exact model and condition before delivery. Reviews describe bookings for one model arriving as an older Renault Symbol.
Test AC. Run the AC and test the car thoroughly before driving away, as multiple reviews reported non-working air conditioning in Dubai weather.
Keep documents. Retain the contract, payment records, inspection photos and fine receipts in case a deposit deduction is disputed.
Allow time. Do not rely on the promised delivery window or immediate replacement; one customer waited until after midnight for delivery.
Plan the visit
Practical details
International Business Tower - Office #1803, 18th Floor
Business Bay, Dubai
| Mon | 11:00 AM – 10:00 PM |
| Tue | 11:00 AM – 10:00 PM |
| Wed | 11:00 AM – 10:00 PM |
| Thu | 11:00 AM – 10:00 PM |
| Fri | 11:00 AM – 10:00 PM |
| Sat | 11:00 AM – 10:00 PM |
| Sun | 12:00 PM – 10:00 PM |
Common Concerns
Deposit delays
Many customers reported waiting from several weeks to six months or more for security-deposit refunds, often after repeated follow-ups.
Poor vehicles
Reviews describe dirty, old or mechanically faulty cars, including failed AC, unsafe tyres, engine problems and broken horns.
Unresponsive support
Customers repeatedly said calls, WhatsApp messages and replacement requests went unanswered, especially after a problem or return.
Late delivery
One booking promised an 8pm arrival but the car arrived after 1am, with the interior reported as filthy.
Extra charges
Customers reported disputed cleaning, fines, collection and other deductions, including charges they expected to come from the deposit.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED1500
security deposit
“They did ask for AED1500 for deposit”Google review · October 2020
2000aed
security deposit
“I gave them a deposit of 2000aed, recieved a car with damages internally and externally (good job I had photo evidence of this)”Google review · July 2022
100 dirhams
cleaning
“A cleaning session in Dubai costs maximum 30 dirham, they made us pay 100 dirhams”Google review · July 2022
200 aed
cleaning
“after the month of tracking at the time of the return, the company wanted to charge me 200 aed for cleaning because the car was dusty”Google review · June 2022
DXB
LOCAL
LOCAL
The Bottom Line
Al Monsef Rent a Car Dubai serves customers looking for short or month-long vehicle rentals in Business Bay, with reviews also mentioning free delivery and occasional car upgrades. A few older accounts describe a quick booking process, reasonable rates and helpful emergency assistance; one long-term customer said a dead battery was fixed on the spot in under an hour. The dominant pattern in the supplied reviews is much more troubling.
Customers describe receiving old, dirty or damaged cars, sometimes with failed AC, flat or unsafe tyres, engine faults, broken horns, oil leaks and dashboard warnings. Several people had to change cars more than once, while others reported late delivery or promised replacements that never arrived. The biggest financial concern is the security deposit.
Reviewers mention deposits of AED 1,000, AED 1,500 and AED 2,000, with refunds allegedly taking weeks or months despite a stated 21-day timeline. Some also report disputed cleaning, fines or collection charges. Communication is another recurring problem: calls and WhatsApp messages were often ignored after a fault or vehicle return.
If you still consider booking, inspect and photograph everything before accepting the car, confirm the exact model and deposit terms in writing, and keep every receipt.