Quick processing
Several reviews describe transactions as fast, smooth and efficient, including a long-term customer’s experience.
Al Rostamani International Exchange - Ibn Battuta Mall
Jebel Ali Village
Al Rostamani International Exchange at Ibn Battuta Mall is a currency exchange and remittance counter in Jebel Ali Village. Customers use it to convert cash, send money to countries including the Philippines and Uganda, and handle salary-service transactions, with reviews often highlighting quick processing and competitive rates.
Reputation Score
4.9
★★★★★
477 ratings
Source: Google Maps
The Good Stuff
Helpful guidance
A customer said staff explained the transfer process and completed the transaction quickly.
Metro access
One review places the branch a short distance from the metro gate, opposite Brands for Less.
Salary service
A customer using the salary service reported good service and helpful, flexible assistance.
Patient support
A detailed review praised the team for treating customers equally during busy salary-collection periods.
Tips for a Better Visit
Check location. Confirm the branch location before travelling, as one customer found Google information outdated after repeated moves.
Bring documents. For a straightforward exchange, bring ID proof and the cash you want to convert.
Clarify fees. Ask for the commission before paying; one customer said a disputed charge changed from 50 AED to 5.
Allow extra time. If you need an older receipt, allow time for retrieval: one request took over 30 minutes before being resolved later.
Prepare for checks. For Ria cash collection, carry your transaction ID and original documents, but expect additional verification questions.
Plan the visit
Practical details
Dubai Abraj Al Mina Street (Jabal Ali 1 1 Ibn Battuta Mall
Jebel Ali Village, Dubai
Popular Mentions
Ria money transfer
The branch handles Ria cash-collection transactions, although one customer reported a frustrating verification experience.
Moneygram
MoneyGram policy questions are mentioned in a complaint about staff not explaining the process clearly.
Common Concerns
Location changes
One customer reported arriving after Google still showed the Ibn Battuta branch, which they said was closed after repeated moves.
Service inconsistency
Reviews include serious complaints about rude, unhelpful interactions and poor handling of policy questions.
Remittance delays
A customer waiting for a first remittance said nobody answered calls at the branch or through customer service.
Collection checks
A cash-collection review describes extra questions and a request for the sender’s bank statement, which the customer found unreasonable.
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The Bottom Line
Al Rostamani International Exchange at Ibn Battuta Mall is used for cash conversion, remittances and salary-service transactions. Reviews particularly point to transfers to the Philippines and Uganda, with many customers describing competitive rates and quick processing. The counter is also reported to be a short walk from the metro gate, in front of Brands for Less.
The service experience is not completely uniform. Many customers describe friendly, patient staff who explain the process clearly, while others report rude answers, judgemental treatment or difficulty getting help with MoneyGram policies. For Ria cash collection, one customer arrived with a transaction ID and original documents but still found the verification process frustrating.
Bring ID proof and the cash you want to convert for a basic exchange. If you are sending money, ask about the commission before confirming; one review describes a fee dispute that changed from 50 AED to 5. Older receipt requests may take time, and one customer waited more than 30 minutes before the issue was resolved later.
Check the branch location before setting out. A review from July 2024 says the Ibn Battuta listing showed the branch as open even though it had reportedly moved or closed, so current location information is worth confirming.