Claim Approval
A customer with a flood-damaged new car described the claim approval process as smooth after the case reached the insurer.
Al Sagr National Insurance Company - Head Office شركة الصقر الوطنية للتأمين
Umm Hurair
Al Sagr National Insurance Company’s head office in Umm Hurair handles motor insurance, accident claims, medical claims and residency-visa policies. Reviews point to some helpful, efficient support and successful garage referrals, but also recurring concerns about delayed responses, claim follow-up and reimbursement.
Reputation Score
3.0
★★★☆☆
1,126 ratings
Source: Google Maps
The Good Stuff
Garage Referrals
Several motor-claim customers reported smooth repairs after referrals to Active Auto, including fast work and clear updates.
Medical Support
One medical-claims review praised efficient handling, prompt communication and support without unnecessary delays.
Policy Updates
A review describes fast help with policy questions and updates, including a No Claim Letter and Discount Letter sent on WhatsApp.
Office Setting
One visitor found the head office modern, clean and easy to locate, making in-person visits comfortable.
Tips for a Better Visit
Confirm Coverage. Before buying medical insurance, ask exactly which medicines and vaccinations are covered; one review reported repeated rejections.
Track Claims. Keep written follow-ups and ask for a clear timeline, since some customers reported waiting months for claim decisions or cheques.
Check Allowances. If motor cover includes a replacement-car allowance, confirm how to claim it before an accident and keep the policy wording handy.
Plan Parking. Allow extra time for an in-person visit: one review says there is no free parking at the head office.
Plan the visit
Practical details
Al Sagr National Insurance Building, Consulate Area - Al Seef St
Bur Dubai - Umm Hurair 1, Dubai
| Mon | 8:00 AM – 4:30 PM |
| Tue | 8:00 AM – 4:30 PM |
| Wed | 8:00 AM – 4:30 PM |
| Thu | 8:00 AM – 4:30 PM |
| Fri | 8:00 AM – 4:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Motor Insurance
Motor insurance is the most frequently discussed service, with reviews covering accident claims, total-loss cases and repair coordination.
roadside assistance service
Roadside assistance service is available but drew criticism for delayed response and poor communication in one review.
basic policy for a residency visa
The company also handles basic policies for residency-visa applications, though one customer reported delays linking the certificate to ICP.
Common Concerns
Slow Responses
Multiple reviews describe unanswered calls and emails, including one customer who said contact attempts went unanswered for five months.
Claim Delays
Customers reported claims or cheques taking months, with one reviewer still waiting for a cheque after more than two months.
Garage Issues
Some panel-garage experiences involved poor communication, delayed repairs and vehicles returned with further problems.
Medical Rejections
A medical-policy customer said clinic visits were approved while most medicines and even baby vaccinations were rejected.
Roadside Delays
Roadside assistance was criticised for delayed response and weak communication during an urgent situation.
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The Bottom Line
Al Sagr National Insurance Company’s head office in Umm Hurair is a place to arrange motor insurance, pursue accident claims, handle medical claims and buy basic residency-visa cover. The strongest reviews focus on claim approval and repair referrals: customers describe cars being sent to Active Auto, repaired quickly and returned in excellent condition. One medical-claims customer also reported prompt communication and a smooth process.
The picture is uneven, however. Several customers praise helpful support with policy updates, No Claim Letters and claim escalation, while many others describe unanswered calls, unclear replies and follow-ups stretching for weeks or months. One motor-claim review says a cheque was still pending after more than two months; other customers mention delayed refunds, cancellations and total-loss settlements.
Medical cover deserves careful checking. A review says clinic visits were approved but most medicines and even baby vaccinations were rejected, so ask for exclusions in writing before paying. Motor customers should also confirm replacement-car benefits and the reimbursement method.
For office visits, plan around the reported lack of free parking and cheque-collection window. The company may work well when a claim reaches a responsive team or suitable garage, but communication reliability is the main issue to test before committing.