Ritual guidance
Guides explain Umrah rituals, duas and etiquette patiently, helping first-time pilgrims feel more confident.
Al Shammar Umrah Services
Al Karama
Al Shammar Umrah Services is a travel agency in Al Karama arranging Umrah journeys, including visas, accommodation and group transport. Reviews point to clear ritual guidance and carefully coordinated trips, with some hotels reported around 500–700 metres from the Haram.
Reputation Score
4.4
★★★★☆
185 ratings
Source: Google Maps
The Good Stuff
Nearby hotels
Some packages place hotels around 500–700 metres from the Haram, making access easier between prayers.
Fast visas
Several customers received Umrah visas in one or two days, with requirements explained clearly.
Smooth logistics
Reviews describe flights, hotels, train connections and local transport being coordinated smoothly and on time.
Quick support
The Dubai office reportedly responded within minutes during one journey and provided a solution.
Food value
One recent group reported high-quality food at a reasonable price as part of the trip.
Tips for a Better Visit
Check refunds. Ask how cancelled flights and credited tickets are handled, then keep your booking and payment records.
Ask about meals. Confirm whether food is included and what is served at each hotel; one traveller found restaurants inconvenient to reach.
Assess distance. Ask about walking routes and slopes to the Haram, not just the stated distance, especially when travelling with family.
Clarify timing. Request a day-by-day schedule for transfers and trains so you know which connections are included and when.
Plan the visit
Practical details
61 Sheikh Khalifa Bin Zayed St
Al Karama, Dubai
| Mon | 9:30 AM – 9:00 PM |
| Tue | 9:30 AM – 9:00 PM |
| Wed | 9:30 AM – 9:00 PM |
| Thu | 9:30 AM – 9:00 PM |
| Fri | 9:30 AM – 12:30 PM, 4:00 PM – 9:00 PM |
| Sat | 9:30 AM – 9:00 PM |
| Sun | Closed |
Popular Mentions
Haramain train
The Haramain train is mentioned as a well-arranged connection between Madina and Makkah.
high speed train
Some groups use the high-speed train for the Madinah-to-Makkah leg, helping earlier arrivals reach the group.
Zam Zam water
One review mentions Zam Zam water and dates purchase as part of the travel experience.
Common Concerns
Long walks
A review found one Makkah hotel tiring to reach, with a long distance and steep paths to Masjid Al-Haram.
Refund dispute
One cancelled return flight led to a dispute before the credited ticket amount was acknowledged and returned.
Bus quality
One customer felt the group buses needed better cleaning and maintenance.
DXB
LOCAL
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The Bottom Line
Al Shammar Umrah Services in Al Karama arranges Umrah packages rather than simply processing paperwork. Reviews mention Umrah visas, hotel stays in Makkah and Madinah, Haramain train travel, local transfers and group support. The strongest recurring theme is guidance: first-time pilgrims describe clear explanations of rituals, duas and Islamic etiquette, while group leaders helped coordinate timings and transport.
Accommodation can be a real strength when the assigned hotels are close. One July group reported neat rooms around 500–700 metres from the Haram, and other travellers praised comfortable hotels and punctual transport. Visa processing also appears quick in several accounts, with approvals reported in one or two days.
There are important checks to make before booking. One family arrived to find a promised four-star Makkah hotel replaced by a poor-condition three-star property, with breakfast initially excluded. Another review described a long, steep walk to Masjid Al-Haram, disappointing food and buses needing better maintenance.
A separate customer said a cancelled return flight required repeated follow-up before the credited ticket was returned. Ask for the exact hotel, room category, meal plan, walking route and refund terms in writing. The service may suit pilgrims who value hands-on spiritual guidance, but clear documentation matters.
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