Life claims
Several customers describe life-assurance claims and disbursements as prompt, with one reporting seven policies handled on time.
Alliance Insurance PSC
Deira
Alliance Insurance PSC is a Deira insurance company covering life and general needs, with customer reviews focusing on travel, car and life assurance policies. It is worth considering for responsive life-claim handling and, in some cases, smooth travel reimbursement or medical approvals.
Reputation Score
3.1
★★★☆☆
162 ratings
Source: Google Maps
The Good Stuff
Medical approvals
A customer praised prompt coordination with Moorfields Eye Hospital, Dubai, which helped cataract procedures proceed without added stress.
Travel cover
Some travel-policy customers report successful support, including outpatient consultations and reimbursement for a missed flight and trip cancellation.
Fast queries
One motor-insurance customer says a customer-service issue was resolved within 12 hours.
Clear sales
A customer found the sales team clear about the available schemes and says senior staff were brought in when explanations fell short.
Car support
A long-term car-insurance customer describes quick responses and effective help resolving insurance issues.
Tips for a Better Visit
Check wording. Before buying travel cover, ask about delay compensation and out-of-pocket requirements; one reviewer had to navigate the fine print after a seven-hour delay.
Add waiver. For outbound travel insurance, ask about the excess waiver add-on because one customer says it removed co-payments for outpatient consultations.
Keep documents. Submit a complete reimbursement file; one reviewer reported approval within 48 hours after providing the full set of documents.
Clarify exclusions. For MooPet, ask specifically how pre-existing conditions and related symptoms are interpreted before enrolling or submitting a claim.
Track follow-ups. Keep written records of car-insurance settlement follow-ups, since one customer reported no payment clarity after transferring the vehicle.
Ask cancellations. Confirm the cancellation process in writing before purchase; a reviewer said a request within 48 hours was not handled as expected.
Plan the visit
Practical details
Warba Center - Abu Baker Al Siddiqque Road - 2nd Floor
Al Muraqqabat - Deira, Dubai
| Mon | 8:00 AM – 4:00 PM |
| Tue | 8:00 AM – 4:00 PM |
| Wed | 8:00 AM – 4:00 PM |
| Thu | 8:00 AM – 4:00 PM |
| Fri | 8:00 AM – 3:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Travel insurance
Reviews describe both successful travel reimbursements and serious disputes over delays, baggage and medical claims.
Outbound travel insurance
One customer used outbound travel insurance for outpatient consultations and praised the attentive support.
MooPet pet insurance
MooPet pet insurance is repeatedly mentioned in complaints about exclusions, pre-existing-condition decisions and delayed reimbursements.
EXCESS WAIVER add ons
A customer recommends this outbound-travel add-on because it helped waive co-payments.
Common Concerns
Claim disputes
Travel and medical reviewers repeatedly describe denied claims, including baggage loss, emergency treatment and a seven-hour flight delay.
Pet exclusions
MooPet customers say claims were rejected as pre-existing conditions, including a bacterial issue and treatment after a pet hospitalisation.
Slow responses
Reviews mention unanswered emails, busy lines, delayed complaints and lengthy claim or reimbursement processes.
Car payouts
One customer transferred a vehicle after accepting a settlement but was still waiting for the promised compensation after repeated follow-ups.
Policy wording
Some customers say exclusions and claim conditions were unclear or only surfaced when they tried to claim.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 120
medication cost
“I had to pay the entire medication cost, AED 120”Google review · February 2022
DXB
LOCAL
LOCAL
The Bottom Line
Alliance Insurance PSC in Deira sells life and general insurance, with reviews covering travel insurance, car insurance, life assurance and the MooPet pet policy. The clearest positive pattern is in life assurance: customers mention prompt claims, smooth maturity or final disbursement, and timely answers across multiple policies. One medical-policy customer also praised seamless approval coordination with Moorfields Eye Hospital, Dubai.
Travel insurance is more mixed. Some customers report successful outpatient cover, help during a travel interruption, or reimbursement for a missed flight and trip cancellation. Others describe rejected baggage, emergency-treatment and flight-delay claims, while several say the policy wording was unclear or difficult to use.
Read exclusions carefully and ask what must be paid upfront before relying on the policy abroad. Car insurance feedback ranges from a query resolved within 12 hours to complaints about busy lines, slow processing, a delayed settlement payment and difficulty changing a policy name. MooPet attracts the sharpest criticism, especially claims classified as pre-existing and prolonged complaint handling.
Keep every document and follow-up in writing. For outbound travel cover, one customer specifically recommends checking the excess-waiver add-on, which they said helped remove co-payments.