Fast responses
One customer reported email replies arriving quickly and approvals taking less time after the policy began.
Almadallah Healthcare Management FZ CO
Dubai Silicon Oasis
Almadallah Healthcare Management is a health-insurance third-party administrator in Dubai Silicon Oasis, handling medical claims and approvals for employer plans. Customers use it for hospital authorisations, medicine approvals and overseas treatment coordination, though reviews describe sharply mixed experiences with speed and coverage.
Reputation Score
2.8
★★★☆☆
589 ratings
Source: Google Maps
The Good Stuff
Short waits
A recent review reported phone waiting time of under three minutes when seeking assistance.
Overseas support
One customer said approval for treatment in their home country took less than a week, with staff following up throughout.
Tips for a Better Visit
Confirm method. Ask whether approval covers the exact treatment method; an adenoid surgery approval did not include the laser procedure.
Get reasons. Request the rejection reason in writing and compare it with the policy terms, especially when a previously covered medicine is refused.
Keep documents. Keep copies of prescriptions, reports and earlier submissions, as one long-term patient said extra documents were requested every six months.
Verify activation. Check that the card and policy are active before attending a clinic; one customer had received the card but still could not use it.
Allow time. Build in substantial time for approvals, particularly for maternity visits, where one review described waits of two to three hours.
Plan the visit
Practical details
Lynx Tower - 6th Floor, Office 605
Nadd Hessa - Dubai Silicon Oasis, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
chemo therapy request
A customer reported waiting three days for approval of a chemotherapy request despite repeated calls, emails and app complaints.
Adenoid removal surgery
An adenoid removal surgery was approved, but the hospital later said the approval covered the traditional method rather than the laser procedure.
cardiologist
One customer waited an hour for cardiologist approval after repeated calls.
Maternity checkups
Reviews mention repeated approval delays during maternity checkups at Zulekha Hospital, Dubai.
Influenza A test
A doctor-requested investigation for suspected influenza was rejected, and the patient later paid cash for an Influenza A test that came back positive.
Common Concerns
Long delays
Reviews describe approvals remaining pending for hours, days or even weeks, including a three-hour wait at a clinic.
Repeated rejections
Customers report medicines, tests and procedures being rejected despite doctors resubmitting diagnoses and supporting reports.
Coverage gaps
One Category A policyholder said nearby clinics would not accept the insurance and later refused reimbursement for self-paid treatment.
Poor explanations
Several reviews mention changing or vague rejection reasons, with agents offering little guidance beyond saying treatment was not covered.
Activation issues
A customer said the policy remained inactive two weeks after receiving the soft-copy card and being told activation was coming soon.
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The Bottom Line
Almadallah Healthcare Management is a health-insurance TPA serving employer plans in Dubai Silicon Oasis. In practical terms, customers use it to request hospital approvals, medicine authorisations, surgery approvals and reimbursement decisions. Overseas treatment coordination is another service mentioned in the reviews.
There are a few genuinely positive reports. One customer said email responses were very fast, phone waiting time stayed below three minutes and approval for treatment in their home country took less than a week. Another praised the empathy and prompt handling of a personal case.
These experiences suggest that individual case handling can be effective when the right support channel responds. The larger pattern is much less reassuring. Many customers describe approvals taking one to five hours at clinics, several days for surgery or chemotherapy, and in one case three months before a claim was rejected.
Medicine, diagnostic tests and procedures were often reported as rejected or left under review, sometimes with changing explanations. A Category A policyholder also said local providers would not accept the policy and reimbursement was refused after self-payment. Before relying on the cover, confirm the policy is active, check the exact approved treatment method and request written reasons for exclusions.
Keep every prescription, report and email, and allow extra time for hospital approvals—especially for maternity or urgent care.
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