Broad choice
The platform makes it easy to compare flight and hotel options in one place.
Almosafer Travel & Tourism Co.
Umm Suqeim
Almosafer is a travel and tourism company serving flight and hotel bookings through its website and app. It may suit travellers who want to compare options online, though reviews show that cancellations and refunds need careful follow-up.
Reputation Score
3.0
★★★☆☆
351 ratings
Source: Google Maps
The Good Stuff
Smooth cancellation
One customer said a family-related cancellation was handled smoothly and professionally.
Fast refund
A 2021 case was settled by bank transfer within three days after the required details were provided.
Flexible rebooking
One customer reported that the team rebooked two separate tickets at different times without charging extra.
Tips for a Better Visit
Verify bookings. Check the airline or hotel directly before travelling; customers reported that confirmed reservations were missing at the airport or reception.
Confirm refunds. Ask for the refund status, timeline, and supporting evidence in writing, especially when the airline says it has already refunded the agency.
Check names. Review every passenger name before payment and ticket issuance; one customer discovered a spelling problem only after sleeping at the airport.
Check access codes. For hotel stays, confirm that any required access code has arrived before you travel, rather than discovering the omission at check-in.
Request breakdowns. Before paying a penalty or extra charge, ask for an itemised explanation; one reviewer said payment details could not be shared.
Plan the visit
Practical details
46J6+89F - Eiffel 1, Office Suite 215 - Sheikh Zayed Rd
Umm Al Sheif, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Almosafer app
The app is used for flight and hotel bookings, with reviews split between an easy booking experience and complaints about slow or unavailable support.
business class
One reviewer specifically discussed booking a business-class ticket and the service fee applied per ticket.
Common Concerns
Refund delays
Multiple reviews describe cancelled-flight refunds taking one to three months, or even longer, after the airline reportedly paid Almosafer.
Unconfirmed stays
Customers reported arriving at hotels where the reservation was cancelled, missing, or not visible to reception.
Poor support
Several customers struggled to reach a real person, received repeated automated replies, or waited on hold without resolution.
Ticket errors
Reviews mention invalid reissued tickets, misspelled names, and airport problems that prevented boarding.
App problems
The app has been described as slow, misleading, and sometimes out of service when customers needed help.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
almost 800 AED per ticket
service fee per ticket
“Fristly, I was booking business class from this site but they are charges is is super high normally i can understand the agency fee but this site will give you the service fee almost 800 AED per ticket”Google review · July 2022
40 AED
Tajawal fees on the NO SHOW refund
“And finally to make it worse, they also charged Tajawal fees 40 AED on the NO SHOW refund from the Airline with all the hard work of contacting and follow up the airline directly by me”Google review · August 2019
DXB
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The Bottom Line
Almosafer is a travel and tourism company where you can compare and book flights and hotels through its website or app. Reviews mention a user-friendly platform, a broad choice of travel options, and occasional helpful handling of cancellations or rebooking. One customer said a refund arrived by bank transfer within three days, while another received two replacement tickets at different times without an additional charge.
The bigger concern is what happens when a booking changes or goes wrong. Several customers said airline refunds reached Almosafer but were still unpaid after one to three months; one refund complaint had continued for more than a year. Hotel bookings also need checking: reviewers described arriving to find a reservation cancelled, missing from the hotel system, or lacking a required access code.
Flight issues included invalid replacement tickets, incorrect passenger names, and reservations that could not be found at the airport. If you use the service, check the booking directly with the airline or hotel before travelling and keep every email, ticket, and reference number. Ask for written refund timelines and itemised fees.
The reviews include positive exceptions, but the repeated support and refund complaints make direct booking worth comparing, particularly for time-sensitive trips.