Umrah Planning
Umrah itineraries have included train tickets, airport pickup, hotel transfers and airport drop-off, all coordinated as one journey.
Alrayah Travel & Tourism الراية للسفر والسياحة
Nad Al Hamar
Alrayah Travel & Tourism is a travel agency in Nad Al Hamar with a strong focus on organised Hajj and Umrah journeys. Customers also use it for international trips, including visa arrangements and holidays such as Thailand and Almaty.
Reputation Score
4.4
★★★★☆
162 ratings
Source: Google Maps
The Good Stuff
Group Logistics
School groups received airport greetings, efficient transfers, luggage handling and structured educational tours in Makkah and Medina.
Hotel Selection
A family review specifically praised the hotel choices and transport between the holy sites in Makkah and Medina.
Detailed Planning
A school Umrah trip was planned in detail, with activities completed on time without students or staff feeling rushed.
Visa Service
One customer arranged a Dubai visa remotely without visiting the office and described the process as transparent.
Travel Support
Reviews describe continued communication during trips, including follow-up to check that arrangements were running smoothly.
Tips for a Better Visit
Read Terms. Before paying for a package, check cancellation and forfeiture terms, especially if passport validity could affect visa approval.
Confirm Refunds. If a trip is cancelled, get the refund timeline and any voucher arrangement in writing rather than relying on repeated follow-ups.
Compare Fares. Compare the agency’s airline-ticket quote with other providers before booking, as one customer found its fares too high.
Check Transfers. For Umrah, confirm what is included in the package: train tickets, arrival pickup, hotel transfers and airport drop-off.
Remote Visa. Ask whether your visa and ticket can be processed remotely; one customer completed a Dubai visa request without visiting the office.
Plan the visit
Practical details
9th St
Nadd Al Hamar, Dubai
| Mon | 9:00 AM – 9:00 PM |
| Tue | 9:00 AM – 9:00 PM |
| Wed | 9:00 AM – 9:00 PM |
| Thu | 9:00 AM – 9:00 PM |
| Fri | 9:00 AM – 9:00 PM |
| Sat | 9:00 AM – 9:00 PM |
| Sun | 9:30 AM – 9:00 PM |
Common Concerns
Refund Delays
Several customers said refunds for cancelled trips were delayed; one reported waiting since March and receiving only a temporary voucher.
Cancellation Terms
One Hajj or Umrah customer said a 50% upfront payment could be forfeited after cancellation, including visa refusal tied to passport validity.
Thailand Support
A Thailand-trip review alleged wasted time, poor organisation and discourteous local representatives.
Ticket Prices
One older review said the airline tickets were much more expensive than comparable options elsewhere.
DXB
LOCAL
LOCAL
The Bottom Line
Alrayah Travel & Tourism in Nad Al Hamar is most clearly associated with organised Hajj and Umrah travel. Customers have booked complete Umrah packages covering train tickets, arrival pickup, hotel transfers and airport drop-off, while school groups have used the agency for airport reception, luggage handling, transport and structured tours in Makkah and Medina. It also handles travel arrangements such as Dubai visas and international holidays.
The strongest pattern in the reviews is detailed coordination. Guests mention ready rooms on arrival, comfortable transport, precise timings and support throughout the journey. A school group said activities were thorough without making students or staff feel rushed, and another customer described follow-up communication through to the end of a trip.
There are important booking cautions. Several recent reviews report delayed refunds for cancelled trips, including a case involving more than AED 20,000 and a voucher issued while the refund remained outstanding. Another customer said the agency requires 50% upfront and may retain it after cancellation, even where a visa is refused because of insufficient passport validity.
Read the terms carefully, confirm refund procedures in writing and compare airline fares before paying. Older feedback also raises concerns about Thailand-trip organisation and local support.