Fast Refunds
One missing item was refunded within hours, and a store processed two size-related refunds within minutes.
Alshaya Group
Al Barsha
Alshaya Group is a major retail franchisee with a corporate office in Al Barsha. Reviews connect it with online orders and customer-care handling for brands including Boots, H&M, COS, Pottery Barn and West Elm; the office is also described as organised, welcoming and near groceries and cafeterias.
Reputation Score
3.9
★★★★☆
830 ratings
Source: Google Maps
The Good Stuff
Store Returns
When replacement items were unavailable, the Al Zahia City Centre Sharjah store completed the refund within minutes.
Welcoming Office
One visitor described the setting as organised, clean and welcoming, with groceries and cafeterias nearby.
Friendly Culture
A long-term employee with seven years at the group specifically praised the friendliness of the people.
Tips for a Better Visit
Use Brand Channels. For an order from Alo, H&M or another group brand, contact that brand’s official page, website or app rather than the corporate-office listing.
Verify Delivery. Treat same-day or next-day promises cautiously and confirm the delivery status before relying on an order for travel or an event.
Keep Proof. Retain order numbers, return records and delivery evidence; one customer said missing returns were disputed without proof.
Check Parcels. For collection orders, ask to inspect the contents before signing; one customer found a missing item after accepting a sealed parcel.
Check Interview Terms. Confirm whether a walk-in interview accepts external candidates before travelling; around 150 applicants waited nearly an hour for an internal-only event.
Plan the visit
Practical details
91 316 Rd
Al Barsha First - Al Barsha, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Boots Online
Boots Online is mentioned in connection with a same-day delivery promise and a customer-care complaint.
COS
COS orders are mentioned in complaints about delivery notifications, address handling and missing packages.
West Elm
West Elm appears in reviews about furniture delivery, stock accuracy, pricing discrepancies and refunds.
Pottery Barn
Pottery Barn orders are mentioned in connection with delayed furniture installation and online stock problems.
Bath & Body Works
Bath & Body Works orders are mentioned in reviews about delayed delivery, cancellation requests and refunds.
Common Concerns
Refund Friction
Some customers report refunds taking weeks or months, including a missing 119 AED item and damaged products collected in August.
Stock Errors
Confirmed orders were cancelled or left incomplete after items were found out of stock or inventory records proved incorrect.
Wrong Items
Customers reported receiving incorrect products repeatedly, including an H&M top returned to them twice without its tag.
Call Centre
Several reviews describe long queues, repeated promises to call back and unclear ownership of delivery or return problems.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
2 AED
lemonade
“Prior to this visit, the additional charge for lemonade had consistently been only 2 AED”Google review · January 2025
DXB
LOCAL
LOCAL
The Bottom Line
Alshaya Group is a major retail franchisee with a corporate office in Al Barsha. The reviews mainly concern online shopping and customer care for brands such as Boots Online, H&M, COS, Pottery Barn and West Elm, rather than a conventional walk-in retail experience at the office itself. There are some encouraging examples.
One customer had a missing item resolved and refunded within hours, while two size-related returns were refunded within minutes at Al Zahia City Centre Sharjah. The office environment is also described as organised, clean and welcoming, with groceries and cafeterias nearby, and one long-term employee praised the friendly people. The bigger pattern is uneven e-commerce fulfilment.
Customers describe wrong or missing items, stock errors after order confirmation, damaged furniture, incorrect delivery addresses and delays stretching from weeks to months. Refunds are a particular concern: some reviewers report repeated follow-ups, unclear timelines or money still outstanding after collection. Call-centre queues and repeated promises to call back add to the work.
If you are ordering from an Alshaya brand, keep every order and return record, check parcels before signing where possible, and verify delivery promises before relying on them. For complaints, use the specific brand’s official website, app or customer-care channel rather than assuming the corporate-office listing handles the order directly.