Doorstep delivery
Several customers describe convenient car delivery and collection at their home or preferred location.
Amex Cars DMCC
Jumeirah Lake Towers
Amex Cars DMCC is a car rental agency in Jumeirah Lake Towers, offering short- and long-term rentals with options such as vehicle delivery and collection. Reviews highlight affordable rates and clean, newer cars, although deposit handling and communication have been inconsistent for some customers.
Reputation Score
3.7
★★★★☆
104 ratings
Source: Google Maps
The Good Stuff
Clean cars
Positive reviews mention brand-new or well-maintained vehicles, including cars supplied with charging cables.
Affordable rates
Customers repeatedly describe the rental rates as reasonable, including for cars with generous kilometre allowances.
No-deposit option
Some reviews specifically praise rentals arranged without a deposit or hidden charges.
Roadside help
One long-term customer reported receiving regular servicing calls and roadside assistance during the rental.
Fast booking
Customers have used WhatsApp and direct chat to arrange cars quickly without complicated forms.
Tips for a Better Visit
Confirm refunds. Ask for the deposit or pre-authorisation release timeline in writing; one contract cited 14 working days.
Film handover. Photograph the car before collecting it, including scratches and paint loss, so its condition is documented.
Check category. Confirm the exact model or category before delivery; one customer received a lower category than booked.
Reconfirm airport. If using airport delivery or drop-off, reconfirm the driver and permitted location well before arrival.
Keep records. Save contracts, payment proof, photos and follow-up messages in case a refund or mileage charge needs disputing.
Plan the visit
Practical details
Jumeirah Business Center 1 - Al Sahel St
Al Thanyah Fifth - Jumeirah Lakes Towers, Dubai
| Mon | 9:30 AM – 8:00 PM |
| Tue | 9:30 AM – 8:00 PM |
| Wed | 9:30 AM – 8:00 PM |
| Thu | 9:30 AM – 8:00 PM |
| Fri | 9:30 AM – 8:00 PM |
| Sat | 9:30 AM – 8:00 PM |
| Sun | 9:30 AM – 8:00 PM |
Common Concerns
Refund delays
Multiple customers report deposits or insurance amounts remaining unpaid for weeks or months after returning the car.
Wrong cars
Some customers say the delivered vehicle was below the booked category or different from the car they paid for.
Late delivery
Reviews describe waits ranging from three hours to a late delivery with little advance notice.
Poor replies
Several customers say calls, emails, emergency numbers and WhatsApp messages went unanswered after payment or return.
Vehicle condition
Reported problems include dirty interiors, empty coolant, scratches, paint loss and nearly empty fuel tanks.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 2,000
deposit
“They have not returned my deposit of AED 2,000, which I paid in December 2025”Google review · May 2026
DXB
LOCAL
LOCAL
The Bottom Line
Amex Cars DMCC is a car rental agency in Jumeirah Lake Towers where customers can arrange short or longer rentals, often with delivery and collection at a chosen location. The strongest positive pattern is convenience: reviews mention quick WhatsApp booking, doorstep pickup and drop-off, reasonable rates, and clean or brand-new cars. One customer also reported roadside assistance and servicing reminders during a stay in the UAE.
The experience is not consistent, however. Some renters praise smooth refunds and say no deposit was required, while many others describe deposits or insurance amounts of AED 1,000 or AED 2,000 being held for 40 days to more than six months. Several say calls, emails and WhatsApp messages were ignored during the wait.
That contradiction is the main thing to resolve before booking. Do not rely only on the booking conversation. Get the refund timeline, vehicle category, airport arrangements and any delivery charges written into the agreement.
At handover, record the car’s mileage, fuel level, scratches, paint condition and mechanical warnings; reviews mention dirty interiors, empty coolant and nearly empty fuel tanks. Airport delivery also deserves a specific reconfirmation, as one customer arrived to find no driver available.