Technical Team
One reviewer found the technical team good enough once they eventually arrived, despite criticising the wider process.
APEX Services
Barsha Heights
APEX Services is a property-maintenance provider in Barsha Heights, covering work such as AC repairs and plumbing. Customers have used it for compressor replacement, painting, leaking pipes and other apartment repairs, though reviews repeatedly flag serious delays and communication problems.
Reputation Score
1.4
★☆☆☆☆
130 ratings
Source: Google Maps
The Good Stuff
Tips for a Better Visit
Get Detail. Ask for a detailed quotation naming the fault and parts before paying; one customer received an unspecified AC quotation.
Confirm Timing. Confirm the appointment shortly before taking time off or staying home; reviewers reported cancellations and no-shows.
Question Emergencies. Do not assume the advertised emergency line is responsive; one reviewer called the 24-hour helpline a myth outside regular hours.
Track Refunds. Keep payment proof and written refund requests, then chase the promised timeline; one refund was still pending after repeated 48-hour assurances.
Check Repairs. Inspect completed work carefully and ask what was done: one review says a bucket was placed inside a ceiling to catch leakage.
Plan the visit
Practical details
DAMAC Executive Heights,10th Floor, Office 1007, Al
Al Thanyah First - Barsha Heights, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | Closed |
| Sat | 9:00 AM – 7:00 PM |
| Sun | 9:00 AM – 7:00 PM |
Popular Mentions
Compressor replacement
A customer paid for a compressor replacement, waited over a month, and was later told the part could not be found.
Touch-up painting
A customer seeking touch-up painting waited almost two weeks for a quotation before using another company.
Leaking water pipe
Plumbing work for a leaking water pipe was described as taking six weeks, more than 30 calls and six visits without resolution.
Handy man
One customer tried for two weeks to schedule a handy man and reported receiving no call back.
Common Concerns
Unreachable Calls
Customers repeatedly report unanswered calls, emails and WhatsApp messages, making it difficult to log or chase a repair.
Long Delays
Repairs and quotations were often delayed for weeks, with missed or repeatedly changed appointments.
Poor Workmanship
Reviews describe repeat failures and property damage, including broken tiles, damaged paint and an AC left non-operational.
Cash Only
One reviewer reported that services were overpriced and that payment was accepted only in cash, without a receipt.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
2032 dhs
compressor replacement
“I paid 2032 dhs to apex for the compressor replacement , which they said it would take 2 days for them to find and buy the parts”Google review · October 2021
DXB
LOCAL
LOCAL
The Bottom Line
APEX Services is a property-maintenance provider in Barsha Heights where customers can request apartment work such as AC repair, compressor replacement, plumbing for leaking pipes and painting. The business also describes itself as covering electrical and handyman jobs, but the reviews are dominated by warnings about how those jobs are handled. The recurring problem is communication.
Customers describe unanswered calls and emails, missed or shifted appointments, technicians arriving weeks late, and quotations taking days or even more than a month. One AC compressor case involved a payment of 2032 dhs, more than a month of repeated “in 2 days” promises, and then a refund wait. Work quality is another serious concern.
Reviews mention AC units breaking down again, an AC left open and unusable, damaged tiles and paint, and a ceiling bucket used to catch a leak. A few comments suggest technicians can be adequate once they arrive, but that is not the consistent picture. Before booking, get a detailed written quotation, confirm exactly what is included, and keep payment and refund records.
Be especially cautious with urgent repairs, advance payment and any claimed 24-hour support. The overall customer evidence points to a high-risk choice when reliability, clear pricing or a quick fix matters.