Technical Cooling
One customer specifically found the technical cooling good, even while criticising the administrative and billing side.
Aquacool Metering LLC
Dubai Investment Park
Aquacool Metering LLC is a corporate office serving cooling accounts in Dubai Investment Park. Reviews show it handles air-conditioning connections, billing, deposits and move-out paperwork; some customers praise staff who coordinate fixes, while many report difficult communication, surprise charges and delayed reconnection.
Reputation Score
2.1
★★☆☆☆
1,072 ratings
Source: Google Maps
The Good Stuff
Teamwork
Staff coordinated several departments to prepare official paperwork after a payment was sent to the wrong account.
Remote Restore
One customer said a cooling connection was restored remotely after payment and contract corrections.
Polite Agents
A review about an apartment leakage complaint still described the service agents as good and polite.
Tips for a Better Visit
Get Notices. Ask how disconnection warnings are sent and keep written proof; several customers say they received no warning.
Confirm Payment. After paying an overdue bill, confirm whether you must call separately for reconnection; one customer said this was not explained beforehand.
Check Deposit. Ask for the deposit amount, conditions and refund process in writing before activation or moving in.
Start Early. Submit move-out paperwork well before your final day if you need the clearance letter promptly.
Review Bills. Check invoices even when the AC is off; one customer reported being charged during December and January.
Plan the visit
Practical details
2556+X58 DIP 1 - 598-640 - Cherrywood Rd - opposite Green Community
Dubai Investment Park First - Green Community Village, Dubai
| Mon | 8:00 AM – 4:00 PM |
| Tue | 8:00 AM – 4:00 PM |
| Wed | 8:00 AM – 4:00 PM |
| Thu | 8:00 AM – 4:00 PM |
| Fri | 8:00 AM – 11:45 AM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
reconnection
Reconnection is mentioned repeatedly, with customers reporting delays and separate payment requirements after service disconnection.
clearance letter
Move-out customers mention the clearance letter process, including reported delays and an expedited option.
security deposit
Security deposits appear in disputes about account balances, refunds and move-out clearance.
Common Concerns
No Warning
Multiple customers say cooling was disconnected without a phone call, email, SMS or other prior notice.
Slow Response
Customers report unanswered calls and repeated instructions to wait 24 hours, including after payment.
Reconnection Fee
A customer reported paying AED 105 to reconnect the chiller after settling the bill.
Billing Clarity
Reviews describe contradictory explanations, unexplained charges and bills continuing after cooling was disconnected.
Move-Out Delays
One customer reported a 3-to-4-business-day clearance delay and an extra expedited-service charge.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 525
expedited service
“If you need the letter on the day of your move-out, they demand AED 525 for an "expedited" service”Google review · March 2026
105 dirhams
reconnection fee
“And get this! They disconnected AC without warning for non payment of only 440 dirhams and now I have to pay reconnection fee of another 105 dirhams !”Google review · June 2026
DXB
LOCAL
LOCAL
The Bottom Line
Aquacool Metering LLC manages cooling accounts, including air-conditioning connections, billing, deposits and move-out clearance paperwork. One review says its technical cooling was good, while others describe remote reconnection and staff who coordinated across departments to prepare documents after a payment went to the wrong account. Those examples suggest that individual support can be effective when a case reaches a helpful agent.
The bigger concern is reliability and communication. Many customers report cooling being disconnected without a call, SMS or email, followed by unanswered calls, repeated 24-hour waits and delays after payment. Several describe surprise or disputed bills, unclear security-deposit handling and a AED 105 reconnection fee.
A move-out review says clearance letters can take 3 to 4 business days, with AED 525 reported for expedited processing. Before activation, ask for the deposit and disconnection policy in writing. Keep payment receipts, check bills even when the AC is switched off, and submit move-out documents early.
If your building uses Aquacool, these administrative details matter as much as the cooling itself, especially during Dubai’s hot months or when a family, baby or business premises depends on uninterrupted service.