Custom Work
Custom orders can involve several design iterations; one meaningful necklace was completed in a week.
Aquae Jewels
Jumeirah Lake Towers
Aquae Jewels is an online jewelry designer based in Jumeirah Lake Towers, making 18K gold and diamond pieces, including custom designs. Reviews point to standout experiences with custom necklaces and hand chains, alongside elegant designs, quick delivery and attentive support.
Reputation Score
4.5
★★★★★
113 ratings
Source: Google Maps
The Good Stuff
Long Wear
One buyer says a piece bought almost five years ago still looks brand new.
Fast Delivery
Several buyers report quick dispatch, including a ring that arrived in only five days.
Unique Designs
Reviews highlight distinctive pieces, including a butterfly necklace and customisable details on selected designs.
Hand Chains
Hand chains are a recurring favourite, with one buyer also praising the brand’s body jewellery.
International Shipping
A buyer specifically found delivery to Qatar easy, which suits customers ordering from outside the UAE.
Tips for a Better Visit
Check Terms. Read cancellation and return terms before paying: one buyer says a mistaken order could not be cancelled before shipment.
Ask Certificates. Before ordering, confirm whether the gold or diamond certificate is included or carries a separate fee.
Request Photos. For a custom piece, ask to see photos before shipping; one buyer received them to check the setting and details.
Check Sizing. Confirm anklet sizing carefully, since one reviewer wanted smaller sizes for a thin chain that could be cut if loose.
Allow Buffer. Build in delivery time and follow up if needed, as reviews range from five-day delivery to orders delayed over a week.
Plan the visit
Practical details
ONE Lake Tower, 2008, JLT
Al Thanyah Fifth - Jumeirah Lakes Towers, Dubai
| Mon | 9:00 AM – 6:30 PM |
| Tue | 9:00 AM – 6:30 PM |
| Wed | 9:00 AM – 6:30 PM |
| Thu | 9:00 AM – 6:30 PM |
| Fri | 9:00 AM – 6:30 PM |
| Sat | 9:30 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
Ring and earrings set
One buyer received a ring and earrings set that attracted compliments for its bright, stylish appearance.
Ring & Oval Bangle Pear Blue Sapphires Diamonds
A reviewer highlighted this ring and bangle combination as especially impressive.
Common Concerns
Cancellation Rules
Two buyers say mistaken orders could not be cancelled immediately and were offered store credit instead of a refund.
Refund Delays
One Dubai customer reported waiting over 40 days for a promised refund and receiving no further email replies.
Shipping Communication
A December review describes an order still unshipped after more than a week despite repeated contact attempts.
Certification Fee
One buyer said an authentication certificate was not included initially and expected to cost around AED 200.
No Showroom
Because the business sells online, a reviewer was concerned about not being able to view items before buying.
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The Bottom Line
Aquae Jewels is an online jewelry designer in Jumeirah Lake Towers, focused on 18K gold and diamond pieces. You can order ready-made designs such as rings, necklaces, earrings, anklets and hand chains, or discuss a custom piece. The custom service is where the reviews become especially specific: one buyer’s necklace went through many design iterations and arrived within a week, while another had a bracelet’s stone reset lower to suit her preference.
Quality and appearance are frequent positives. Buyers describe shiny diamonds, elegant designs, attractive packaging and jewellery that works for everyday wear as well as evenings. One customer says a piece bought almost five years ago still looks brand new, and hand chains appear to be a particular favourite.
Delivery is often praised, including reports of five-day arrival and easy shipping to Qatar. There are important online-order cautions. Some customers report unshipped orders, slow or unanswered communication, cancellation difficulties and delayed refunds.
One review also says a gold or diamond authentication certificate was not supplied initially and could cost around AED 200. Since customers cannot generally view pieces in person beforehand, confirm sizing, certification, delivery expectations and cancellation terms before paying.