Document Pickup
A convenient pickup point for documents, with one review describing the staff as helpful and polite.
Aramex Al Ghurair
Deira
Aramex Al Ghurair is a logistics service in Deira where customers can send shipments and collect parcels or documents. Reviews suggest the pickup counter can be useful for document collection, though queues, staffing and delivery follow-up are recurring concerns.
Reputation Score
3.3
★★★☆☆
408 ratings
Source: Google Maps
The Good Stuff
Helpful Staff
Some customers report friendly, customer-focused assistance during shipment and collection visits.
Patient Assistance
Staff have helped customers through difficult collection procedures, including repeated fingerprint-scanner attempts.
Sending Shipments
One customer had a good experience with an executive while both receiving and sending shipments.
Tips for a Better Visit
Allow Time. Build in a substantial buffer for collection; one visitor waited almost an hour because of the queue and slow service.
Check Hours. Confirm the counter’s closing time before travelling, as a visitor found it closed at 10 pm despite later online hours.
Confirm Status. Check the system and shipment status before going; one customer was sent to the kiosk while the system was down.
Plan Urgent Items. For time-critical deliveries, consider a backup plan: a paid same-day pickup was missed and the parcel remained undelivered days later.
Keep Tracking. Monitor tracking closely and seek clarification when a parcel shows at the branch but staff say it is still at the warehouse.
Plan the visit
Practical details
First Floor - next to Carrefour), Al Ghurair Center
Al Muraqqabat - Deira, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
Long Queues
Long lines are the clearest branch-level complaint, with reports of waits exceeding an hour and only one person serving.
Delivery Delays
Reviews describe missed collection appointments and parcels taking days longer than promised, including an eight-day Dubai–Abu Dhabi delivery.
Weak Updates
Customers report tracking that does not update and difficulty reaching a human through calls or WhatsApp.
System Problems
A broken system, tablet or ID-card reader has left customers waiting or unable to collect shipments.
Unclear Hours
Several visitors found the counter closed earlier than the hours shown online.
DXB
LOCAL
LOCAL
The Bottom Line
Aramex Al Ghurair is a Deira logistics counter for sending shipments and collecting parcels, documents and items such as bank cards or passports. Reviews also mention same-day delivery, making it relevant for people arranging domestic shipments or collecting time-sensitive paperwork. The branch’s strongest point is that some customers find document pickup convenient and describe the staff as polite, friendly and helpful.
A few reviews also praise patient assistance when collection technology causes trouble. Those positives, however, sit alongside a very consistent warning: expect queues. Customers describe one-person staffing, waits of more than 30 minutes and, in one case, almost an hour to collect a package.
Delivery reliability and communication are more serious concerns for urgent shipments. Reviews report missed pickups, parcels arriving days late, tracking that stops updating and automated phone or WhatsApp support that does not connect customers to a clear answer. One same-day delivery booked for medicine was still undelivered by Wednesday night after a Monday booking.
Before going, confirm opening hours and shipment status rather than relying only on online listings. For a deadline-sensitive parcel, leave plenty of time and keep a backup option in mind.