Helpful counter
Several visitors found the counter team patient, polite and able to make shipment processing straightforward.
Aramex Burjuman
Bur Dubai
Aramex Burjuman is a logistics service in Bur Dubai where customers can send domestic or international shipments, including air cargo and parcels to India. Reviews suggest the counter experience can be smooth when staff are attentive, but delivery follow-up and customer support are less consistent.
Reputation Score
3.3
★★★☆☆
369 ratings
Source: Google Maps
The Good Stuff
Clear guidance
A review praised the branch for guiding a shipment to India through its documentation and providing clear updates.
Shipment tracking
The branch helped ensure a package was tracked and ready for collection.
Early processing
One customer said the counter helped arrange a shipment as early as possible and another reported processing despite a late document collection.
Shipment recovery
A customer received help tracking down a shipment that had been sent back to the main hub.
Tips for a Better Visit
Confirm acceptance. Before travelling, ask whether the Burjuman branch accepts your parcel or return; one visitor was redirected because the branch would not take it.
Check cutoff. If arriving near closing, confirm the final customer cutoff rather than relying on the listed time; a 9:55pm visitor said the system was already closed.
Allow buffer. Keep extra time for delivery and collection, since several reviews describe repeated date changes and long waits.
Save evidence. Keep your tracking details and delivery confirmations because one customer disputed an inaccurate ‘Not Available’ delivery comment.
Plan collection. For important parcels, confirm the collection status in advance; one customer waited 30 minutes and suggested more counter staff were needed.
Use the counter. If phone or chat support stalls, visiting the branch may be worth trying, although one customer still received no update in person.
Plan the visit
Practical details
Burjuman Mall - 3rd Floor - next to Prime Medical Center
Bur Dubai, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
air cargo
The branch is mentioned as a place customers contact when arranging an air-cargo shipment for the first time.
return shipment
Aramex was used to handle a return shipment, although the customer later reported problems arranging collection.
courier
The Burjuman outlet is used for sending a courier within the UAE.
Common Concerns
Delivery delays
Reviews describe delivery dates being moved repeatedly, including a parcel delayed every day for three days without communication.
Poor contact
Customers report difficulty reaching a human through calls, live chat and automated support when shipments go wrong.
Missed attempts
Some customers say delivery agents recorded them as unavailable even when they claim nobody came to the door.
Pickup failures
A customer reported waiting 11 days for a collection that was repeatedly promised but never happened.
Branch limits
The Burjuman centre reportedly refused a drop-off and could not arrange a pickup for that package.
DXB
LOCAL
LOCAL
The Bottom Line
Aramex Burjuman is a Bur Dubai logistics counter for sending shipments within the UAE and abroad. Reviews specifically mention air cargo, shipments to India, parcel collection and shipment tracking, so it can handle more than a simple document drop-off. The strongest experiences are at the counter, where customers describe patient guidance through documentation, early processing and help locating a shipment returned to the main hub.
The bigger concern is what happens after the parcel leaves the branch. Several customers report delivery dates being pushed back repeatedly, missed calls that lasted only a second, inaccurate “Not Available” statuses and difficulty reaching a human through calls, live chat or automated channels. Pickup requests were also reportedly promised for days without happening.
These issues matter most when the parcel is a bank card, medication, return or time-sensitive gift. Before visiting, confirm that this branch accepts your particular parcel or return, and check the actual customer cutoff if you are arriving near closing. Keep tracking information and allow a generous time buffer.
The counter can be useful for straightforward shipment processing, but delivery follow-up may require persistence and should not be left until the last minute.