Branch Service
The branch was described as clean, organised and easy to navigate, with parcel requests handled efficiently even when busy.
Aramex Internet City
Al Sufouh
Aramex Internet City is a logistics branch in Al Sufouh where you can send shipments, collect parcels and handle delivery requests. Reviews suggest the counter can be efficient for hands-on help, though delivery timing and remote customer support are uneven.
Reputation Score
2.8
★★★☆☆
1,063 ratings
Source: Google Maps
The Good Stuff
Parcel Collection
Customers have managed to collect parcels at the branch even when delivery was scheduled for another emirate or a later date.
Address Help
One customer received hands-on help with modifying the address across multiple incoming shipments.
Packing Support
The branch helped one customer repack a parcel and choose an option for sending it to Canada.
Tracking
One reviewer found shipment tracking easy to use for both local and international deliveries.
Tips for a Better Visit
Check Hours. Call ahead before travelling: reviewers found the branch unattended during stated opening hours, including at 12:15 p.m.
Allow Time. Do not rely on same-day or next-day promises for a fixed deadline; one Dubai–Muscat next-day shipment arrived a week late.
Use Collection. If home delivery stalls, ask whether branch collection is possible; one customer collected in Dubai despite a later Ras Al Khaimah delivery schedule.
Confirm Details. Recheck the delivery address and contact number before dispatch, as reviewers reported incorrect details and repeated requests for updates.
Clarify Fees. Ask for all charges and payment timing in writing before sending, especially for international shipments and cash-on-delivery arrangements.
Document Requests. Keep copies of IDs, emails and case references: one Shop&Ship complaint involved repeated evidence submissions and delayed replies.
Plan the visit
Practical details
Dubai Internet City, HP Building 13, Ground Floor
Al Sufouh - Al Sufouh 2, Dubai
| Mon | 10:00 AM – 6:00 PM |
| Tue | 10:00 AM – 6:00 PM |
| Wed | 10:00 AM – 6:00 PM |
| Thu | 10:00 AM – 6:00 PM |
| Fri | 10:00 AM – 12:30 PM, 1:30 PM – 6:00 PM |
| Sat | 10:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
Shop&Ship
A review specifically discusses Shop&Ship forwarding a UK parcel to the UAE and the handling of an inspection request.
Same-day delivery
Customers mention same-day delivery as an urgent service, although one review says the document remained in transit for four days.
Next day delivery
Next-day delivery is mentioned for an urgent Dubai-to-Muscat shipment that arrived one week later.
Cash on delivery
A same-day delivery booking included a cash-on-delivery payment arrangement, which the reviewer says was misunderstood during collection.
Common Concerns
Delivery Delays
Reviews describe urgent, same-day and local shipments arriving days or weeks late, including a next-day delivery from Dubai to Muscat that arrived a week later.
Bot Support
Several customers struggled to reach a human, with phone and WhatsApp support described as automated, delayed or unable to resolve issues.
Unreliable Hours
Customers reported arriving during published opening hours to find the branch closed or unattended.
Rude Drivers
Some reviews report drivers shouting, swearing or speaking aggressively during delivery attempts.
Extra Charges
A shipment sent for AED 1,000 was later marked returned, with the customer asked for another AED 680 after delays.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 1,000
shipment
“I sent a shipment on 9 January and paid AED 1,000”Google review · February 2026
DXB
LOCAL
LOCAL
The Bottom Line
Aramex Internet City is a parcel and logistics branch in Al Sufouh. You can send shipments, collect parcels, arrange deliveries and get counter help with practical jobs such as repacking a package for Canada or changing an address on incoming shipments. One customer also found tracking easy for local and international consignments.
The branch itself receives some positive comments: it was described as clean, organised and easy to navigate, and staff handled a parcel request efficiently even while busy. Collection can be a useful fallback when home delivery is not working; one customer collected in Dubai despite the shipment being scheduled for later delivery in Ras Al Khaimah. The bigger caution is consistency.
Reviews report urgent deliveries arriving days or weeks late, parcels marked delivered when they were not received, and pickup bookings missed entirely. Reaching a human through phone, WhatsApp or live chat is a repeated frustration, while several customers encountered rude delivery drivers. Branch hours also appear unreliable in some reviews, with people arriving during published hours to find no staff.
For anything time-sensitive, confirm the schedule, address, contact number and total fees in writing, and ask whether collection is available before travelling. The overall review picture makes this branch more suitable for a straightforward counter visit than for a deadline-critical delivery.