Locker collection
The locker can spare you another customer-service interaction when collecting a parcel.
Aramex Locker
Business Bay
Aramex Locker is a logistics service in Business Bay for receiving shipments and collecting parcels through a locker or arranged delivery. Reviews specifically mention bank-card deliveries and the ship & shop service, though customer support and delivery timing are recurring concerns.
Reputation Score
2.9
★★★☆☆
230 ratings
Source: Google Maps
The Good Stuff
Free delivery
One customer reported receiving bank cards through the service with free delivery to their address.
Shipping savings
A review mentions saving 20% on shipping charges when using the ship & shop service.
Rescheduling worked
One customer successfully changed the delivery date and eventually received their DFM packages.
Tips for a Better Visit
Confirm slot. Treat delivery windows as estimates and confirm shortly before the appointment; one customer waited from 9am to 5pm.
Try locker. If your shipment is eligible, consider locker collection to avoid relying on a delivery appointment or customer service.
Check code. Before visiting a locker, make sure you have the required access number; a customer could not collect without it.
Track closely. Keep checking tracking and save messages when a delivery is delayed, since several customers reported conflicting updates.
Allow time. Do not rely on an urgent delivery for a bank payment or essential document; one credit card delivery took a month.
Avoid prepaying. For a new shipment, be cautious about advance payment because one reviewer waited days for pickup after paying.
Plan the visit
Practical details
Business Bay, Dubai Properties Executive Towers, Bay Avenue Mall (outside between H & I entrances - near Royal Unique Flowers Shop
Business Bay, Dubai
Common Concerns
Late deliveries
Reviews describe repeated delays, including a Dubai-to-Dubai ID delivery that remained undelivered for more than 15 days.
Poor contact
Customers often struggled to reach a human through the call centre, WhatsApp and live chat.
Missed slots
Delivery windows can consume the whole day; one pickup scheduled from 9am to 5pm arrived after the appointment ended.
Address problems
A review says even a clearly indicated major hotel address could not be located, leading to repeated non-delivery.
Locker instructions
The Executive Towers locker asked for a number the customer did not have, with no clear first-use guidance.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
Aed1 per minute
600 number
“To connect to a human, we have to call a 600 number which is charged Aed1 per minute, and every call keeps you on hold for at least 5-7 mins before connecting, which is loss of previous time and money”Google review · September 2021
DXB
LOCAL
LOCAL
The Bottom Line
Aramex Locker in Business Bay handles parcel deliveries and collection, with reviews pointing to locker pickup, bank-card delivery and the ship & shop service as the clearest uses. The locker is the standout convenience: one customer said it removed the need to deal with customer service, while another reported receiving bank cards at their address free of charge. A separate review mentioned saving 20% on shipping charges through ship & shop.
The main caution is reliability. Customers describe deliveries that arrived days or weeks late, including an ID delayed for more than 15 days and a bank card still undelivered after a month. Delivery slots can also be broad: one pickup window ran from 9am to 5pm, yet the courier arrived after the appointment.
Address handling is another concern; a reviewer said a major hotel could not be located. Customer support is repeatedly described as difficult to reach across phone, WhatsApp and live chat. If you use the service, save tracking updates, confirm the appointment close to delivery time and check that you have the locker access number before visiting.
For urgent cards, IDs or passports, build in plenty of extra time rather than relying on the promised date.