Office comforts
The office has plenty of seating, air conditioning, natural light, free water and complimentary coffee or tea.
Aramex (Main Office/Outlet)
Al Garhoud
Aramex’s Main Office/Outlet in Al Garhoud is a logistics service for sending, collecting and receiving domestic or international shipments. Reviews suggest the office can be practical for in-person service, with ticketed assistance, seating, free water and hot drinks, although delivery delays and hard-to-reach support are recurring concerns.
Reputation Score
3.2
★★★☆☆
2,759 ratings
Source: Google Maps
The Good Stuff
Easy parking
One visitor found free parking beside the building and road access that avoids the main traffic flow.
Ticketed service
A ticket-number system helps organise the queue, and one visitor found the staff friendly and willing to help.
Quick visits
One customer reported being served in about 10 minutes by welcoming staff.
Reasonable pricing
One reviewer considered Aramex reasonably priced compared with other mainstream couriers.
Tips for a Better Visit
Use the office. For an in-person request, allow time for ticketed service; the office has seating and free drinks while you wait.
Check details. Verify the address and mobile number before dispatch, since customers reported old contact details and incorrect apartment numbers.
Allow buffer. Do not plan around the advertised delivery window alone; reviews describe riders arriving early, late or not arriving.
Confirm pickup. If you book a collection, keep the request number and confirm that a driver has actually been assigned before waiting in.
Ask before travelling. If redirected to a branch, confirm collection hours first; one customer travelled to head office and was told pickup was only after 6 PM.
Avoid urgency. For passports, bank cards or other time-sensitive documents, build in substantial contingency or compare another courier first.
Plan the visit
Practical details
Airport Rd
Umm Ramool, Dubai
| Mon | 7:30 AM – 11:00 PM |
| Tue | 7:30 AM – 11:00 PM |
| Wed | 7:30 AM – 11:00 PM |
| Thu | 7:30 AM – 11:00 PM |
| Fri | 7:30 AM – 11:00 PM |
| Sat | 7:30 AM – 11:00 PM |
| Sun | 12:00 PM – 10:00 PM |
Popular Mentions
package pickup
Customers use Aramex for scheduled parcel collections, although one review reported that a paid pickup was missed.
fast track
A customer paid extra for the fast-track process but said the promised delivery timeframe was not met.
home delivery
Home delivery is a frequently discussed option, with reviews focusing on scheduling and failed attempts.
WhatsApp chat
WhatsApp chat is used for shipment updates and rescheduling, though several customers found it difficult to reach a person.
Common Concerns
Delivery delays
Reviews describe shipments remaining undelivered for days or weeks, including a passport sent from Dubai to Canada that was still undelivered after a month.
Support access
Customers repeatedly report being trapped in automated WhatsApp or chatbot flows without reaching a human agent.
Wrong updates
Several customers say tracking showed delivery attempts or completed deliveries that did not actually happen.
Missed pickups
Paid pickup requests were sometimes not collected, with refunds or follow-up left unresolved.
Unreliable timing
Preferred delivery windows were not consistently followed, leaving customers waiting or missing the courier.
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The Bottom Line
Aramex’s Main Office/Outlet in Al Garhoud handles shipment drop-offs, collections and delivery arrangements, including home delivery, package pickup and international document shipments. The in-person outlet has some practical advantages: ticket numbers organise the queue, there is seating, and one visitor noted free water, coffee and tea. Another customer was served in about 10 minutes.
The bigger concern is what happens after the shipment leaves the counter. Many reviews describe parcels delayed for days or weeks, missed pickups, delivery windows that were not followed and tracking marked “delivered” or “delivery attempted” when nobody had received or seen a courier. Important documents, including passports and bank cards, feature in several of these complaints.
Customer support is the main weak point. Reviewers describe WhatsApp and chatbot loops, long waits for live-chat replies, unanswered emails and difficulty reaching a human. Address and phone-number errors also appear in the feedback, so check both carefully before dispatch and keep your tracking details.
The branch may suit a straightforward in-person transaction, especially if parking and a waiting area matter. For urgent documents or deliveries that require a precise time, the reviews suggest leaving plenty of buffer and comparing alternatives first.