Document Handling
A passport shipment to and from the Embassy of Ireland was handled quickly, professionally and with tracking updates.
Aramex Mall of the Emirates
Al Barsha
Aramex Mall of the Emirates is a logistics service in Al Barsha for sending and receiving domestic or international shipments. Reviews point to useful support for important documents, including passport shipments to embassies and bank-related deliveries, when the branch team can intervene.
Reputation Score
3.0
★★★☆☆
605 ratings
Source: Google Maps
The Good Stuff
Branch Support
The kiosk team has helped resolve delayed deliveries and arrange collection or delivery when normal courier handling failed.
Convenient Kiosk
The kiosk is described as well-organized and conveniently located inside Mall of the Emirates.
Helpful Follow-up
One customer received a follow-up call confirming that a package had arrived.
Intact Delivery
A customer reported that a package arrived on time and without damage.
Tips for a Better Visit
Use Pickup. For time-sensitive parcels, ask whether delivery can be redirected to the MOE kiosk; one customer used it after a bank-number issue delayed delivery.
Confirm Hours. Check the branch’s current opening hours before travelling; one customer drove 45 minutes after finding it closed despite Google showing it open.
Set Window. Confirm a realistic delivery window and notification method, especially for office deliveries; one customer requested at least 15 minutes’ notice.
Check Details. Verify the phone number and address with the sender before dispatch, since a wrong bank-provided number caused a delayed delivery.
Keep Tracking. Monitor tracking closely and follow up quickly if it says delivery was attempted, as customers reported receiving the update only later in the app.
Plan the visit
Practical details
Mall of The Emirates - Sheikh Zayed Rd
Al Barsha First - Al Barsha, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Debit card and Chequebook
The branch helped coordinate delivery of bank cards and a chequebook, including communication with the bank.
international shipment
One customer visited to send a paper internationally and reported seeing an online price of 150 AED before leaving over an additional insurance charge.
Common Concerns
Delivery Delays
Reviews report urgent and bank-related shipments remaining undelivered for several days, including one delayed for four to five days.
Weak Support
Customers describe phone, chat and email support as difficult to reach, with automated replies and no human response.
False Attempts
Several reviews say tracking showed an attempted delivery even though the courier did not call or appear.
Misrouted Shipments
One shipment was reportedly sent to Sharjah despite being addressed for another location, creating extra delay.
Document Risk
A customer said confidential bank documents were delivered to an unknown person without prior contact.
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The Bottom Line
Aramex Mall of the Emirates is a courier and logistics counter in Al Barsha where you can send international papers, receive parcels, and deal with important bank or identity documents. Reviews specifically mention passport shipments to and from the Embassy of Ireland, debit cards and chequebooks, and collection through the MOE kiosk. The branch is worth considering when you need a staffed counter to untangle a delivery problem rather than relying only on the app or chatbot.
The strongest reviews focus on the counter team’s practical intervention: delayed shipments were arranged for next-day delivery, a traveller’s two packages were located and delivered within hours, and one customer received a follow-up call confirming arrival. The kiosk is also described as organised and conveniently located inside the mall. The wider delivery experience is much less consistent.
Customers report parcels delayed for days, shipments marked as attempted when nobody called, a package sent to Sharjah, and confidential bank documents handed to an unknown recipient. Phone, WhatsApp, chat and email support are recurring frustrations. For anything urgent, confirm the address and phone number, ask about collection at the kiosk, check the delivery window, and verify opening hours before making the trip.
One review reported an international shipment priced at 150 AED online, but this is a customer-reported example rather than a current tariff.