Umrah planning
Recent Umrah travellers describe a clear itinerary, punctual transport, quiet accommodation and attentive guides.
Asfar Travel Agency LLC
Al Karama
Asfar Travel Agency LLC is a travel agency in Al Karama handling bookings and travel paperwork. Reviews especially point to well-organised Umrah journeys, including comfortable transport and accommodation, plus step-by-step online visa assistance for travellers who need extra guidance.
Reputation Score
4.4
★★★★☆
140 ratings
Source: Google Maps
The Good Stuff
Custom packages
The Umrah Plus Dubai package could be customised, including a breakfast stop with a Burj Al Arab view.
Visa guidance
Customers report step-by-step help with online visas, including support for a difficult Indonesian passport application.
Quick process
Several reviews mention fast explanations and an easy booking process for tickets and other services.
Helpful communication
A visa customer said the representative followed up about a possible discount and provided caring support.
Affordable packages
Reviews describe the agency's packages as affordable, with one customer specifically calling the rates good for family tickets.
Tips for a Better Visit
Confirm fees. Before paying by card, ask for the full total and any surcharge in writing.
Check deposit terms. If a security deposit applies, get the refund conditions and timing clearly documented before payment.
Request updates. Keep your payment receipt and request written booking updates, particularly after paying.
Allow time. For in-person ticketing, allow more than an hour rather than planning around a quick issue time.
Ask customisation. For an Umrah Plus Dubai booking, ask whether personal touches such as a breakfast stop can be added.
Save documents. Ask whether printed documents are available, since one customer reported that the printer was not working.
Plan the visit
Practical details
10 39th St
Al Karama, Dubai
| Mon | 9:00 AM – 9:00 PM |
| Tue | 9:00 AM – 9:00 PM |
| Wed | 9:00 AM – 9:00 PM |
| Thu | 9:00 AM – 9:00 PM |
| Fri | 9:00 AM – 9:00 PM |
| Sat | 9:00 AM – 9:00 PM |
| Sun | 8:00 AM – 9:00 PM |
Common Concerns
Ticket delays
One visitor waited over an hour for a ticket to be issued and found the ticketing service unprofessional.
Card surcharge
A review reports an extra charge when paying by card, so confirm the payment total beforehand.
Printer issue
A customer said the office printer was not working, leaving them without a printed ticket or document.
Refund dispute
One customer alleged that a 3,000-dirham security deposit was not returned.
Slow updates
Older reviews report a lack of response and updates after payment, so keep confirmation records and follow up promptly.
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The Bottom Line
Asfar Travel Agency LLC in Al Karama is most clearly associated in the reviews with Umrah arrangements and visa assistance. Customers describe the Umrah experience as calm and organised, with a practical itinerary, punctual transport, clean accommodation and guides who offered support without overwhelming the group. The Umrah Plus Dubai package also allowed customisation, including a breakfast stop at a café with a Burj Al Arab backdrop.
Visa help is another useful reason to consider the agency. One customer found the online process simple because the admin guided them step by step, while another received support with a difficult Indonesian-passport application. Ticket bookings are also described as easy and competitively priced, including a review about family tickets and another about last-minute arrangements.
There are important service cautions. One in-person ticketing visit took more than an hour, involved a reported card-payment surcharge and ended without a printout because the printer was not working. Older reviews also mention poor post-payment updates, and one customer alleged that a 3,000-dirham security deposit was not returned.
Before paying, confirm the complete cost, deposit refund terms, document arrangements and communication process in writing. If you need a quick ticket, allow extra time and keep your own records.