NOC Support
Reviews describe resale and other NOC requests being handled promptly, with clear guidance on requirements.
Asteco (Formally SAGA international)
Al Quoz
Asteco, formerly SAGA International, manages homeowners’ associations and building operations in Al Quoz and beyond. Reviews point to practical help with NOCs, move-in approvals and office or residential maintenance requests, though the experience can vary considerably by property.
Reputation Score
4.2
★★★★☆
282 ratings
Source: Google Maps
The Good Stuff
Move Approvals
Some residents report fast, accurate approval of move-in requests, making the first stage of occupancy easier.
Quick Responses
At better-performing buildings, managers are reported to reply quickly on WhatsApp and follow through on issues.
Building Upgrades
One review credits the management with a new cooling system, renovated entrances and corridors, and a refurbished pool.
Respectful Security
A resident praised vigilant security and polite document checks, creating a more welcoming entry process.
Office Support
Office users mention help with permits, repair works, access permits and administrative procedures, sometimes outside normal hours.
Tips for a Better Visit
Check Documents. Before requesting an NOC, confirm that mandatory documents are uploaded and service charges and the NOC fee are paid.
Follow Up. Keep chasing outstanding requests rather than assuming they are progressing; one review says replies may not arrive without follow-up.
Clarify Moves. Ask for the complete move-in or move-out requirements upfront, since residents have reported complicated permit processes.
Confirm Fees. Ask whether building maintenance visits carry a separate charge before arranging repairs.
Request Tracking. For permits or approvals, keep the application details and rejection reason in writing; one resident received inconsistent explanations about a submission.
Plan the visit
Practical details
C Block Entrance, The Curve - Building 1st Floor - Sheikh Zayed Rd
Al Qouz Third - Al Quoz, Dubai
| Mon | 9:00 AM – 3:00 PM |
| Tue | 9:00 AM – 3:00 PM |
| Wed | 9:00 AM – 3:00 PM |
| Thu | 9:00 AM – 3:00 PM |
| Fri | 9:00 AM – 12:30 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Slow Replies
Some owners report repeated follow-ups, waits of around 10 days and no response from head office.
Complex Moves
Move-in and move-out procedures are described as overly complicated, with unnecessary requirements for permits and maintenance work.
Building Repairs
A resident reported that the main entrance AC at Polo Residence Building A1 had been broken for two weeks without action.
Security Complaints
Some reviews describe building security as rude or unhelpful, including during move-out and tenant disputes.
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The Bottom Line
Asteco, formerly SAGA International, provides owner-association and building-management services in Al Quoz and across several Dubai properties. The reviews show that customers mainly use it for resale or other NOCs, work permits, move-in and move-out approvals, access permits, and maintenance coordination. The strongest experiences are very hands-on: customers describe clear explanations, quick WhatsApp replies and follow-through until an issue is closed.
Service quality appears to depend heavily on the individual building team. Positive reviews mention smooth office transitions, fast move-in approvals and helpful guidance through bureaucratic procedures. At Escan Tower, residents credited management with improvements including a new AC/cooling system, renovated entrances and corridors, and a swimming pool.
Another resident praised vigilant security and polite document checks. There is a less comfortable side. Other customers report unanswered calls, repeated follow-ups, complicated move procedures, delayed access cards and poor security interactions.
One review says the entrance AC at Polo Residence Building A1 was left broken for two weeks. Before applying, confirm the document list, approval steps and any building-specific charges. A review reports a 150-dirham maintenance charge per visit, while NOC delays were linked to unpaid service charges, an unpaid NOC fee and missing documents.