Helpful support
One customer said the support staff were only a ring away and described the setting as friendly and home-like.
Aster DM Healthcare Corporate Office II
Al Karama
Aster DM Healthcare Corporate Office II is a corporate-office location in Al Karama, while the reviews largely discuss Aster’s wider clinic, pharmacy and MyAster services. Customers mention using the app to order medicines, arrange delivery and follow up on healthcare queries, alongside occasional positive comments about staff and office facilities.
Reputation Score
3.6
★★★★☆
121 ratings
Source: Google Maps
The Good Stuff
WhatsApp bookings
A review reported that WhatsApp appointments had become very fast after earlier call-service problems.
Fair pricing
One customer said prices were not excessive compared with some other providers, while noting they had insurance.
Office space
The corporate-office reviews include positive comments about spacious working cabins and office ambience.
Tips for a Better Visit
Confirm stock. Before paying in MyAster, confirm medicine availability directly; one order showed as out for delivery despite being out of stock.
Check delivery. If ordering medicine, verify the promised delivery window and keep tracking closely; a 90-minute order reportedly lasted until 5 PM.
Document refunds. Keep cancellation confirmations and bank records, since one customer said a promised refund had not actually been initiated after 30 days.
Verify appointments. Call the branch before travelling for a booked service; one family arrived for baby ear-piercing only to learn that location did not provide it.
Ask insurance. For treatment requiring approval, ask when the request was submitted; a review says the insurer approved immediately once the clinic sent it.
Plan the visit
Practical details
3 14a St, 1st Floor, Hamsah - building o block
Al Karama, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | Closed |
| Sat | Closed |
| Sun | 8:00 AM – 6:00 PM |
Popular Mentions
90-minute delivery
The app’s 90-minute medicine-delivery promise is mentioned by customers, including one who said the order had still not arrived by 5 PM.
Acetyl L-Carnitine
A customer ordered Acetyl L-Carnitine through the app but received NAC instead and then had difficulty arranging the return and replacement.
Arginine
Arginine was one of two named medicines in an app order; the customer said this item arrived correctly while the other product was wrong.
Common Concerns
Delivery delays
MyAster customers reported missed 60- and 90-minute delivery promises, including orders pushed to the next day without updates.
Refund delays
Several customers described refunds taking 7–10 days or remaining unresolved for 30 days after cancellations or stock issues.
Poor communication
A sick-leave enquiry reportedly went through repeated callbacks and transfers for eight days without a resolution.
App accuracy
Customers reported app statuses changing from 60-minute delivery to standard delivery and showing items out for delivery when stock was unavailable.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
220 AED
Acetyl L-Carnitine
“However, they are asking me to pay 220 AED for Acetyl L-Carnitine, while I originally purchased it for around 119 AED through the app”Google review · April 2026
around 119 AED
Acetyl L-Carnitine through the app
“However, they are asking me to pay 220 AED for Acetyl L-Carnitine, while I originally purchased it for around 119 AED through the app”Google review · April 2026
DXB
LOCAL
LOCAL
The Bottom Line
Aster DM Healthcare Corporate Office II is a corporate-office address in Al Karama, but the customer feedback is mainly about Aster’s broader network: clinics, pharmacies, the MyAster app and customer support. The most relevant services mentioned are ordering medicines through MyAster, scheduled or express delivery, WhatsApp appointments and follow-up on medical administration such as a sick-leave certificate. There are some encouraging signs.
Customers describe friendly staff, support that was easy to reach, fast WhatsApp appointments and prices that were not excessive compared with some alternatives. Older office feedback also mentions spacious working cabins and a pleasant workplace atmosphere. The bigger pattern is operational rather than clinical: late medicine deliveries, inaccurate app statuses, wrong items, unsealed packages and slow refunds.
One order advertised as 60-minute delivery remained undelivered while the app showed “Out for Delivery”; another customer was told a refund would take 7–10 business days. A separate complaint said an out-of-stock order took 30 days to resolve. If you use the app, confirm stock and delivery timing before relying on an urgent medicine order, and keep written proof of cancellations and refund requests.
For clinic visits, reconfirm that the branch actually provides the booked service and ask when insurance approvals were submitted.