Insurance support
Staff have helped customers pursue approvals and find alternatives when insurance rejected prescribed medicines.
Aster Pharmacy - Al Satwa (129)
Al Satwa
Aster Pharmacy in Al Satwa is a neighbourhood pharmacy for prescription medicines and everyday health needs. Reviews particularly point to patient insurance assistance and clear medication explanations, while the connected clinic experience also includes services such as wound dressing.
Reputation Score
4.6
★★★★★
290 ratings
Source: Google Maps
The Good Stuff
Clear explanations
Pharmacists take time to explain medicines and how to use them, which helps reduce confusion at collection.
Quick service
Several customers describe the service as fast, including one visitor who praised the speed of help received.
Helpful staff
Reviews repeatedly describe the pharmacy team as approachable, patient and supportive when handling healthcare questions.
Supplement advice
Customers have received useful guidance on vitamins and supplements for family members.
Clean premises
One recent review specifically noted that the clinic was clean.
Tips for a Better Visit
Avoid peaks. If you need a prescription quickly, avoid peak periods where reviews report only one staff member and long queues.
Check alternatives. If insurance declines a medicine, ask whether the pharmacy can contact your doctor about an alternative before you pay more.
Confirm delivery. Do not rely on delivery for urgent medicine; one review says 60- or 90-minute promises were repeatedly missed.
Ask questions. Use the pharmacist for medication guidance and ask for clear instructions if anything on the prescription is confusing.
Check approval. For an insurance prescription, confirm the approval status with the pharmacy, as one customer reported a mismatch with an SMS approval.
Plan the visit
Practical details
Morjana Plaza - near Big Mosque
Al Satwa, Dubai
| Mon | 8:00 AM – 12:00 AM |
| Tue | 8:00 AM – 12:00 AM |
| Wed | 8:00 AM – 12:00 AM |
| Thu | 8:00 AM – 12:00 AM |
| Fri | 8:00 AM – 12:00 AM |
| Sat | 8:00 AM – 12:00 AM |
| Sun | 8:00 AM – 12:00 AM |
Popular Mentions
Insurance medication
Customers mention using the pharmacy to process insurance medication and seek approval for prescriptions.
Good dressing
The connected clinic is mentioned for providing a dressing service.
Common Concerns
Delivery delays
A customer reported repeated delivery delays, with promised 60- or 90-minute arrivals sometimes slipping to the next day.
Long waits
Some visitors experienced 20–30 minute waits for common prescriptions, and another reported long queues at peak time.
Approval disputes
One reviewer said medicine approval was denied despite receiving approval by SMS, creating an especially frustrating visit.
Promotion focus
A negative review said promotional activity appeared to take priority over serving patients with insurance prescriptions.
Clinic concern
A clinic visitor felt they were not offered another doctor when an urgent follow-up was needed after their doctor had left.
DXB
LOCAL
LOCAL
The Bottom Line
Aster Pharmacy in Al Satwa is useful for collecting prescription medicines, sorting out insurance issues and getting advice on how to take medication. Reviews also mention vitamins and supplements, including guidance for a customer’s mother, and a good dressing provided by a clinic nurse. The pharmacy’s strongest theme is hands-on help when an insurance claim becomes complicated: customers describe staff pursuing approvals, contacting doctors about alternatives and explaining medicines clearly.
Service is not consistently quick, though. Some visits are described as fast and smooth, but other customers waited 20–30 minutes for common prescriptions, while another reported long queues with only one staff member working at peak time. If timing matters, an off-peak visit is the safer bet.
Ask questions at the counter rather than leaving with uncertainty; several reviews say pharmacists took time to explain instructions and answer concerns. Delivery is the clearest caution. One customer reported repeated failures to meet the advertised 60- or 90-minute window, sometimes with orders arriving the next day without advance notice, so urgent medicines are better collected in person.
If you are also using the clinic, confirm which doctor is available before arriving for an urgent follow-up, since one visitor said alternatives were not clearly offered when their doctor had left.