Medicine guidance
Pharmacists are repeatedly praised for explaining medications clearly and answering questions patiently.
Aster Pharmacy - Liwan (176)
Liwan
Aster Pharmacy - Liwan (176) is a pharmacy in the heart of Liwan where customers come for prescription medicines and baby-care products. Reviews also point to an attached clinic, making it possible to combine a pharmacy visit with healthcare support in one stop.
Reputation Score
4.5
★★★★★
170 ratings
Source: Google Maps
The Good Stuff
Prescription help
Staff helped one customer work through a prescription and insurance coverage smoothly.
Attached clinic
The attached clinic is described as a major convenience, with reviewers also praising helpful doctors and nurses.
Clean store
Customers describe the pharmacy as clean, hygienic and well-maintained.
Baby support
A parent said staff patiently explained a daughter's medication and made the process easier.
Tips for a Better Visit
Ask appointments. For a pharmacy or clinic visit involving service queues, ask whether an appointment is available; one reviewer says it is better to have one.
Verify delivery. If ordering medicine online, confirm the branch has accepted and can fulfil the delivery before relying on the promised timing.
Check coverage. Ask about insurance coverage and any extra payment before completing the order, as one customer was informed only 24 hours later.
Avoid urgency. For urgent medicine, consider collecting it in person rather than relying on delivery, given reports of long delays and unanswered calls.
Plan the visit
Practical details
4977+M7F - National Bonds Jewel Buidling
Wadi Al Safa 2 - Liwan, Dubai
| Mon | 9:00 AM – 12:00 AM |
| Tue | 9:00 AM – 12:00 AM |
| Wed | 9:00 AM – 12:00 AM |
| Thu | 9:00 AM – 12:00 AM |
| Fri | 9:00 AM – 12:00 AM |
| Sat | 9:00 AM – 12:00 AM |
| Sun | 9:00 AM – 12:00 AM |
Popular Mentions
home delivery
Home delivery is available, although other reviews caution that online fulfilment can be inconsistent.
soothing skincare product
One parent sought a soothing skincare product for a one-year-old baby and found the advice helpful.
Common Concerns
Delivery delays
Online and home-delivery orders have sometimes taken hours, arrived late or been cancelled.
Poor updates
Several delivery complaints mention unanswered calls and little communication about order status.
Order cancellation
One app order was accepted, then transferred and cancelled without notice; a refund was said to take 10 days.
Upselling complaint
One customer said staff pushed an expensive lip balm when they had asked specifically for medicine.
Waiting time
A customer reported waiting more than an hour for medicines after a technical problem.
DXB
LOCAL
LOCAL
The Bottom Line
Aster Pharmacy - Liwan (176) is a pharmacy in the heart of Liwan with a useful mix of prescription support, medicines, baby-care products and an attached clinic. Customers often mention pharmacists taking time to explain medication, and one parent appreciated the careful help with a daughter’s prescription. The clinic is another practical reason to consider the branch when pharmacy and medical support are needed together.
The in-store experience is generally described as clean, well-stocked and friendly. Reviews specifically mention help with insurance coverage, clear answers to medication questions, and soothing skincare advice for a one-year-old baby. Several customers also report that medicines are available and service is fast when the visit goes smoothly.
The bigger caution is delivery and online ordering. Reviews describe orders arriving hours late, being cancelled without notice, sitting in “packed” status for days, or failing after the branch closed. Calls were sometimes unanswered, and one customer learned about an insurance shortfall only the following day.
If the medicine is urgent, collecting it directly is the safer choice; if ordering, confirm availability, delivery timing and insurance charges first. One reviewer also suggested having an appointment, so that is worth checking for clinic-related visits.