Medication guidance
Pharmacists explain how and when to take medicines, including frequency and proper usage.
Aster Pharmacy - The Pavilion, France Cluster (137)
International City
A neighborhood pharmacy in International City, serving prescription and everyday healthcare needs. Reviews highlight clear medication guidance, help with insurance approvals, and practical assistance finding items such as vitamins or cream for sunburn.
Reputation Score
4.7
★★★★★
485 ratings
Source: Google Maps
The Good Stuff
Insurance help
Staff have followed up with insurers when medicines were initially rejected or difficult to approve.
Helpful service
Reviews repeatedly describe patient, polite assistance, including help choosing a cream for sunburn.
Clear answers
Customers report that staff take time to answer questions and explain medication details clearly.
Well maintained
One customer found the pharmacy clean, well-organized, and carrying good stock.
Crowd handling
A review says the branch is trained to manage large crowds.
Tips for a Better Visit
Allow time. Build in extra time for prescriptions: one customer waited more than 25 minutes even after insurance approval.
Confirm delivery. If ordering delivery, confirm the expected time and follow up directly; reviews describe unclear updates and multi-hour delays.
Check approval. Ask whether every prescribed item is approved before waiting, since some medicines were initially rejected by insurance.
Ask questions. Request clear instructions on dosage, frequency, and proper usage before leaving with medication.
Urgent needs. For urgent medicines, especially for children, consider collecting in person rather than relying on a delivery timeline.
Plan the visit
Practical details
Nakheel Pavillion Mall
Warsan First - France Cluster, Dubai
| Mon | 8:30 AM – 12:00 AM |
| Tue | 8:30 AM – 12:00 AM |
| Wed | 8:30 AM – 12:00 AM |
| Thu | 8:30 AM – 12:00 AM |
| Fri | 8:30 AM – 12:00 AM |
| Sat | 8:30 AM – 12:00 AM |
| Sun | 8:30 AM – 12:00 AM |
Popular Mentions
prescribed medication
The branch provides prescribed medication, with reviewers specifically noting timely dispensing in some visits.
meds and vits
A review mentions assistance with both medicines and vitamins, including explanations about them.
insurance approval
Insurance approval support is mentioned as part of the medicine collection process.
Common Concerns
Long waits
Several customers reported delays of more than 25 minutes, four hours, or even five hours for medicines.
Delivery delays
Medicine deliveries were reported as arriving hours late, with one customer still waiting after five hours.
Poor updates
Customers described difficulty getting clear progress updates by phone or message during delayed orders.
App issues
One review reported that the myAster app was not working properly and customer support took about 26 minutes to answer.
DXB
LOCAL
LOCAL
The Bottom Line
Aster Pharmacy - The Pavilion is a convenient stop in International City for prescription medicines and everyday healthcare purchases. Customers mention getting prescribed medication, vitamins, and practical products such as cream for sunburn. The strongest part of the experience is the counter guidance: reviewers say staff explain how to take medicines, answer questions clearly, and help find suitable items.
Insurance coordination is another clear advantage. Customers describe staff following up when medicines were rejected or when approval was difficult, which can save a frustrating extra call to the insurer. The pharmacy is also described as clean, well-organized, and capable of handling large crowds.
The main caution is inconsistency around speed, particularly for insurance-approved prescriptions and delivery orders. Some reviews praise fast service, but others report waits of more than 25 minutes, four hours, or over five hours. One customer said a delivery promised through the myAster app was delayed until the following day, while another reported trouble reaching customer support.
If timing matters, ask whether all items are approved and confirm the collection or delivery estimate before you wait. For urgent medicines, in-person collection may be less risky than relying on delivery updates.