Careful packing
Several customers received household goods, electronics and even a mirror without damage after professional packing.
ATA CARGO and Logistics L.L.C
Al Qusais
ATA CARGO and Logistics L.L.C is a freight forwarding and moving-and-relocation service in Al Qusais. Reviews describe international household shipments, office furniture moves, storage and customs handling, with some customers praising careful packing and regular updates.
Reputation Score
3.1
★★★☆☆
111 ratings
Source: Google Maps
The Good Stuff
Shipment updates
Some customers received step-by-step communication, including pictures and videos from booking through final delivery.
Timely delivery
One Dubai-to-UK office move arrived in 55 days against a quoted 60-day timeframe, with safe assembly at destination.
Customs notice
A customer was warned one week ahead that customs clearance could delay the shipment by about a week.
Warehouse use
A business customer described the storage warehouse as secure and well-organized for holding inventory.
Local moving
A government-entity procurement officer reported reliable, timely furniture movement from Sharjah to Al Ain and Abu Dhabi.
Tips for a Better Visit
Check insurance. Before paying, confirm exactly what insurance covers and ensure it is written into the contract.
Price destination fees. Ask for every destination, transporter, storage and demurrage charge in writing before booking.
Document contents. Create a signed inventory with photos before collection, especially for valuables and fragile household items.
Confirm packing. Clarify what professional packing includes and how clothing, furniture and fragile pieces will be protected.
Check timeline. Get the promised delivery period and customs-delay process in writing; one customer was warned about a possible one-week clearance delay.
Plan the visit
Practical details
Office Office. # 426, Nasir Rashil Building, Al Qusais 2, Near Labour
Al Qusais Ind. First, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
Pickup service
A customer praised the pickup as smooth, punctual and professional at the start of an international shipment.
Air, sea, express
One review specifically mentions air, sea and express shipping options as part of the company’s service range.
Door-to-door delivery
Door-to-door delivery is mentioned alongside customs handling in a review describing the available shipping services.
Common Concerns
Long delays
Reviews report shipments taking months beyond promised timelines, including one US shipment still undelivered after several months.
Missing items
Customers describe missing household goods, including two mountain bikes valued at AED 16,000 in one case.
Damage risk
Some reviews describe broken crystals, furniture and household items linked to poor packing or storage conditions.
Extra charges
Customers report unexplained destination fees, demurrage and local charges after paying the agreed amount.
Poor follow-up
Several customers say calls, emails and WhatsApp messages went unanswered when shipments or claims ran into problems.
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The Bottom Line
ATA Cargo handles freight forwarding and moving-and-relocation work from Al Qusais, including international household shipments, office furniture moves, storage and customs clearance. Customers have used it for routes such as the UK, USA, Philippines, Spain and Lebanon. The strongest accounts describe professional packing, door-to-door delivery and useful progress updates; one office move reached the UK in 55 days against a 60-day quote, while another shipment arrived complete and undamaged in the Philippines.
The experience is far from consistent. A few reviews praise caring staff, careful handling and advance warnings about customs delays, but a substantial set describes months-long hold-ups, missing items, damaged belongings and difficulty getting answers. One customer reported two Trek mountain bikes missing; others mentioned broken crystals, furniture and household goods.
Treat the booking paperwork as the main protection. Confirm whether insurance is included, list every item before collection, and get destination-agent payments, storage, demurrage and delivery timing spelled out. This matters because reviewers reported extra charges after paying, goods held while local fees were disputed, and shipments delayed well beyond the promised period.
If you proceed, keep photos, inventories and written correspondence from pickup through final delivery.