Fast permits
Prepared walk-in applicants report receiving an international driving permit in about 8–15 minutes.
Automobile and Touring Club of the United Arab Emirates
Al Mamzar
The Automobile and Touring Club of the United Arab Emirates in Al Mamzar helps with international driving permits, trip tickets and related travel paperwork. Reviews suggest the quickest experience is usually a prepared walk-in: several customers completed an international permit in roughly 8–15 minutes, while online and phone support can be less dependable.
Reputation Score
3.6
★★★★☆
226 ratings
Source: Google Maps
The Good Stuff
Home delivery
One customer received an international driving permit at home within 3–4 days.
Holiday service
A customer received an international driving licence during the Eid holidays, when the office was operating.
Smooth paperwork
When documentation is complete, reviewers say requests can be processed with minimal time and straightforward support.
Tips for a Better Visit
Bring documents. For a walk-in international permit, take your passport, UAE driving licence and EID; a passport photo was also cited elsewhere.
Visit directly. If you need help, visiting may be more effective than calling, as several reviews describe unanswered phones.
Arrive early. Complete the website form first or arrive early, since one reviewer found the service could involve a wait.
Check requirements. Confirm border-document requirements before travelling; one customer says they received incorrect information for the KSA border.
Track refunds. Keep following up on any refund or deposit and do not rely solely on promised call-backs, which some customers say never came.
Plan the visit
Practical details
107 Al Wuheida St
Al Mamzar - Deira, Dubai
| Mon | 8:00 AM – 7:30 PM |
| Tue | 8:00 AM – 7:30 PM |
| Wed | 8:00 AM – 7:30 PM |
| Thu | 8:00 AM – 7:30 PM |
| Fri | 8:00 AM – 11:30 AM, 1:30 PM – 7:30 PM |
| Sat | 9:00 AM – 4:30 PM |
| Sun | Closed |
Popular Mentions
Trip Ticket
Trip tickets are used for cross-border travel paperwork; reviewers mention Qatar travel and collection after applying through the MOI app.
Trip Certificate
The trip certificate is collected after the relevant application and may require careful document preparation.
CPD Carnet de Passage en Douane’
Reviews refer to the CPD Carnet as a yellow book that must be returned before expiry to pursue the guarantee refund.
Common Concerns
Unanswered calls
Multiple customers report that listed phone numbers go unanswered, sometimes for several days or throughout working hours.
Refund delays
Refunds and deposits have sometimes taken weeks or months, with customers saying promised updates did not arrive.
Website confusion
One reviewer says the landing page appeared to lead to a vehicle Carnet application but submitted a driving-licence application instead.
Uneven waiting
Queues can move slowly: one customer waited 55 minutes with only five people ahead.
Document errors
A delivered international permit reportedly had incorrect names, and the correction process led to extra courier or collection demands.
DXB
LOCAL
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The Bottom Line
The Automobile and Touring Club of the United Arab Emirates in Al Mamzar is mainly used for international driving permits, trip tickets and travel-related vehicle paperwork. International permits are the clearest strength in the reviews: prepared walk-in customers describe finishing in 8–15 minutes, and one online applicant received the document at home in 3–4 days. The practical approach is to prepare your documents and visit rather than depend on the phone.
Reviews mention passports, a UAE driving licence, EID and, in one account, a passport-size photo. Completing the website form before arriving—or coming early—may help, although the site itself has been criticised for making a Carnet application look like a driving-licence application. Service at the counters is inconsistent.
Some visitors describe friendly, patient help and smooth trip-ticket processing, while others report rude interactions, a 55-minute wait with five people ahead, or staff who were not attentive. Phone support is a recurring problem, with calls reportedly unanswered for days. Refunds and deposits deserve particular attention: reviews describe delays of 20 days and even three months, so ask clearly about the timeline and collection method before leaving.
The reviews also include a reported incorrect name on a delivered permit and disputed border-document guidance for KSA, making a final document check worthwhile.