Accurate diagnosis
One customer said the team found a simple cause after other garages called the issue complicated.
Axis Auto Garage
Al Quoz
Axis Auto Garage is a machine maintenance and car repair workshop in Al Quoz, with customer experience spanning insurance claims and accident repairs. Reviews point to accurate fault-finding, clear explanations and strong finishing on some paint and bodywork jobs, though turnaround and communication can vary.
Reputation Score
4.0
★★★★☆
220 ratings
Source: Google Maps
The Good Stuff
Insurance support
Customers describe smooth handling of insurance repairs, including managing approval through to vehicle delivery.
Fast completion
Several reviews mention cars being returned quickly, with one job finished ahead of schedule.
Paint finish
A customer reported that painted parts were finished to a very high standard after an insurance repair.
Clear updates
Some customers found the repair process easy because the team explained issues and kept them informed.
Necessary work
One review specifically praised the garage for not recommending repairs unless they were considered essential.
Vehicle cleaning
A customer said the car was cleaned inside and out before collection.
Tips for a Better Visit
Confirm dates. Before handing over the car, get the repair start and collection dates in writing; reviews report major timing differences.
Check parts. For accident work, ask whether parts are original before approving the repair, as one customer reported duplicate parts.
Inspect collection. Check bumper alignment, trim and the finished work before accepting the car; one customer had to refuse collection twice.
Chase updates. For insurance repairs, follow up early after approval and ask when work will actually begin.
Ask about hours. If weekday collection is difficult, ask about Saturday or late-hour opening, which one customer found convenient.
Plan the visit
Practical details
36 - 3 20C Street
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 8:00 AM – 1:00 PM, 2:00 PM – 6:00 PM |
| Tue | 8:00 AM – 1:00 PM, 2:00 PM – 6:00 PM |
| Wed | 8:00 AM – 1:00 PM, 2:00 PM – 6:00 PM |
| Thu | 8:00 AM – 1:00 PM, 2:00 PM – 6:00 PM |
| Fri | 8:00 AM – 12:30 PM, 2:00 PM – 6:00 PM |
| Sat | 8:00 AM – 1:00 PM, 2:00 PM – 6:00 PM |
| Sun | Closed |
Popular Mentions
Insurance claim
Insurance claim repairs are a common reason customers use the garage, with reviews describing both smooth and frustrating approval-to-delivery experiences.
Accident repair
Customers mention accident repairs, including bodywork on a Porsche Cayenne.
Headlights
A customer said the garage resolved a headlight problem that another highly rated garage could not fix.
Stripped and painted
One insurance job involved stripping and painting the car, with the customer satisfied from appointment through collection.
Bumper change
A bumper replacement was mentioned in a critical review that also raised concerns about fitment and collection checks.
Common Concerns
Long delays
Some insurance and minor-damage jobs reportedly took several weeks or more than a month to complete.
Poor communication
Multiple reviews describe unanswered calls, missing updates and repeated follow-ups during insurance repairs.
Parts concern
One customer said duplicate, non-original parts were used without prior notice.
Fitment issue
A customer rejected the vehicle twice because a replacement bumper was not fitted properly and a door-handle cover was missing.
Rude handling
One review reports disrespectful communication from a staff member.
DXB
LOCAL
LOCAL
The Bottom Line
Axis Auto Garage in Al Quoz handles general car repairs as well as insurance and accident work. Reviews mention body repairs, painting, bumper replacement, headlight fixes and fault diagnosis, so it is more than a basic maintenance stop. The strongest accounts describe accurate troubleshooting, clear explanations and cars returned clean, sometimes earlier than promised.
Insurance work is a recurring reason customers arrive here. One review praised the process from insurance approval through delivery, while another said a Porsche Cayenne accident repair was completed quickly. Customers also reported good results after stripped-and-painted bodywork, including parts finished “superbly”.
There is a real timing caveat. Some jobs were completed within a week or two, but other reviewers reported three-week, one-month or longer waits, including periods when the car apparently had not been touched. Communication is the other weak spot: unanswered calls and missing progress updates appear in several negative accounts.
Before leaving your car, confirm the start and collection dates, ask whether replacement parts are original, and inspect the bumper, trim and paint before signing off. Saturday and late-hour working was mentioned as a convenience, but confirm current hours directly.