Quick medicals
Several visitors completed blood tests and X-rays for a new visa in under 20–30 minutes.
axs Service Centre
Dubai Internet City
axs Service Centre is a government-office service centre in Dubai Internet City handling TECOM-related visa and setup processes. Reviews show it is especially useful for medical fitness tests, including blood tests and X-rays for a new visa, although later application stages can be unpredictable.
Reputation Score
2.5
★★★☆☆
172 ratings
Source: Google Maps
The Good Stuff
Fast biometrics
One visitor completed medical checks and biometrics within an hour, although the appointment itself took nearly a month.
Organised centre
A review describes the Dubai Internet City centre as clean, well organised and in a good location.
Helpful intervention
A desk employee noticed a customer waiting, checked the details and started the process before the manager returned.
Quick resolution
A customer-support case that had stalled for six days was resolved within one day after active follow-up.
Painless blood draw
One visitor with difficult veins said the nurse took the blood sample successfully on the first attempt.
Tips for a Better Visit
Go early. For medical tests, an early visit may help: one customer arriving around 7:30 AM finished in under 20 minutes.
Confirm photos. Ask for the current Emirates ID photo specifications before uploading; one applicant faced repeated rejections and outdated instructions.
Skip express. Treat the three-day express option cautiously: reviews say it can still take around two weeks.
Carry cash. Bring enough cash as a backup because card machines have occasionally failed and customers were asked to pay in cash.
Track closely. Keep checking your application and follow up actively rather than relying only on the published timeline.
Plan the visit
Practical details
Block 8 - Al Ma'refa St
Al Sufouh - Dubai Knowledge Park, Dubai
| Mon | 8:00 AM – 2:00 PM |
| Tue | 8:00 AM – 2:00 PM |
| Wed | 8:00 AM – 2:00 PM |
| Thu | 8:00 AM – 2:00 PM |
| Fri | 8:00 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Visa renewal
Visa renewals receive mixed feedback: one customer completed theirs in five days, while another waited two weeks after the promised timeline.
Emirates ID
Emirates ID processing is mentioned alongside repeated photo rejections, delayed updates and applications remaining in process.
Common Concerns
Long delays
Visa, Emirates ID and renewal applications sometimes remain pending for weeks or even months after the medical test.
Missed timelines
Customers report that stated five-day timelines and paid express services can stretch to two weeks or longer.
Clunky portal
The online portal is described as unintuitive, with limited process guidance and conflicting information.
Poor follow-up
Several reviews describe repeated calls, closed tickets and little progress information unless the customer keeps chasing.
Uneven service
Although some visitors praise the team, others report rude or dismissive interactions when asking basic questions.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
1800 aed
establishment card
“2nd review: I am yet again at 'frustrated' this time, it is because I renewed at paid 1800 aed for my establishment card, which only expires in September, and thus it was rejected”Google review · March 2023
DXB
LOCAL
LOCAL
The Bottom Line
axs Service Centre in Dubai Internet City handles TECOM-related government and corporate paperwork, with reviews mentioning visa applications and renewals, Emirates ID processing, medical fitness tests and biometrics. It is worth considering when you need several steps handled through one centre, especially the medical stage: customers reported finishing blood tests and X-rays for a new visa in under 20 minutes, while another completed medicals and biometrics within an hour. The experience changes sharply after the in-person checks.
Some visitors describe friendly, professional staff and quick help with a stalled application, but many report visa or Emirates ID delays lasting weeks or months. One renewal took two weeks despite a stated five-working-day timeline; another visa remained under process for more than 60 days. The portal is also described as clunky, with unclear instructions and conflicting updates between the website, call centre and centre staff.
For a smoother visit, go early for medical tests, confirm the latest photo requirements before uploading, and keep following up on every application. Paid express processing deserves caution: reviews say it can still take around two weeks. Carry cash too, since card machines have occasionally failed.
Staff helpfulness is inconsistent, so ask clearly for the required documents and next step before leaving.